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Last week we talked about what a few big-name service companies would be without their commitment to service. When you think of hosting providers, service might not be the first thing that comes to mind. But if you experience a failure, you quickly realize the value of service. In the cloud computing world, we constantly deal with intense projects, like helping customers scale infrastructure to handle spikes in web traffic, handling highly complex technical issues, or helping customers back track steps when a they’ve made a change to their configuration causing their site to go down.
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