In one of my previous blog posts, I identified eight things you should consider when moving your SaaS business to the cloud. Here, I’d like to delve into the key performance indicators (KPIs) for managing your SaaS business. These KPIs fall into two primary categories: minimizing the cost of acquiring and supporting customers, while maximizing their lifetime value.
The SaaS market is expected to grow to over $12 billion in the next two years, according to Gartner. New apps are being released at an alarming pace, generating intense competition. In the battle to survive, SaaS operators need the freedom to focus on creating differentiated software solutions and not become bogged down with the complexities of infrastructure planning and application service delivery. That’s where Rackspace Application Hosting Services help ISVs eliminate hardware responsibilities, access better infrastructure resources and focus more time on growing the business.
Pod architecture assigns a set of machines to a specific job or customer for all of its required tasks. In most of our SaaS configurations, our customers use shared firewall, load balancing and storage layers across multiple pods. Each pod contains the web, application and database layers for the customer’s individual users. Architecting in this way delivers the following benefits:
Too often in the tech industry, the pundits and press try to create needless controversy about an exciting new innovation by declaring that adoption is an either/or proposition and polarizing the marketplace. These polemics can be unfair and a disservice to corporate decision-makers trying to sort out the myths and realities of the over-hyped industry trend. Especially because enterprises and ISVs alike generally require a mix of ‘on-demand’ and on-premise resources to achieve their corporate objectives.
Can your business survive a website failure? The answer varies based on the criticality of your website to overall business operations. Walk into an understaffed brick and mortal establishment with a rusty, hard-to-open door, cracked windows and a faulty cash register — for most, the condition of the store would be enough to walk out without even checking out the products and services. If your business runs on the web, you can suffer the same loss of confidence with slow performance, rampant downtime and security holes.
After years of working with SaaS customers, I hear every day about horror stories and challenges related to scaling. Simply put: scaling can be a headache. SaaS applications thrive – or die – on the performance of their infrastructure and as you grow you’ll have no choice but to face the scaling dilemma. How you scale your application to distribute traffic and run your code can mean the difference between an instant response for users or users waiting for your app to respond or update.
One of the most important decisions pertaining to developing and delivering Software-as-a-Service (SaaS) solutions is choosing the right Infrastructure-as-a-Service (IaaS) architecture. Making the right architectural choice is essential because it will influence the scalability, flexibility and economic viability of the SaaS vendor’s solutions.