At Rackspace, we are all about Fanatical Support. One way we provide it is by doing what is in the best interests of our customers. We listen to what our customers are trying to achieve, what concerns they have and understand/respect their timelines. We are conscious that they are looking for a solution that meets their technical and business needs. A lot of Rackers put themselves into the customer’s shoes to solve an issue. When navigating the Rackspace Marketplace for the right solution, I put myself in the customer’s position and try to satisfy their requirements as if they were my own.