I was at Cloud Connect in Santa Clara a few weeks ago watching fellow Racker Lisa Larson give a well-received presentation about how IT departments would be wise to consider adopting a service provider mentality. Afterward, I joined Lisa at Rackspace’s booth to engage in some Q&A with conference attendees. There were plenty of great questions from other IT professionals, but interestingly, the question that garnered the most interest wasn’t about technology, but was about managing change:
Is cloud computing another arcane term from the technology industry? You bet. But it’s also the most revolutionary set of capabilities the industry has offered in a generation. Much like the Internet and eCommerce technologies that transformed the relationship between businesses and customers, cloud computing is poised to have a similar impact. In this case, though, that impact is on the relationship between businesses and their information technology (IT) departments.
Like many other enterprise IT shops, Rackspace IT is turning to service providers to help us design, provision and support enterprise-class systems. Our goal is to more efficiently and effectively serve our internal customers. We want to take advantage of efficiencies and scale that the open cloud can provide and we need help to do it. With this in mind, we’ve kicked off a program called “Rackspace IT: Drive to the Open Cloud.” The focus of the program is for Rackspace IT to become an enterprise customer of Rackspace, leveraging the same solutions Rackspace offers our many external customers and driving as many of our enterprise applications as possible to the Rackspace open cloud.