Want to know what it’s like being a Racker? Curious about Fanatical Support? We made a short film called “A Day in the Life of a Racker” featuring Linux Administrator David Corn. He responds to tickets, answers questions for customers and even troubleshoots a DDoS attack.
No matter what business you’re in, having the right employees on board in the right seats can mean the difference between being an average company and a great company. We’ve found this to be especially true in a service-delivery business like Rackspace, and finding the right Rackers (Rackspace employees) has been one of our biggest challenges since the early years of the company.