“Employees are a company’s greatest asset—they’re your competitive advantage” is an often-repeated phrase attributed to former chairperson and CEO of Xerox, Anne M. Mulcahy. Yet how well does your organization understand the true costs of this significant asset, particularly those working for your business in IT?
2014 has been an innovation-fueled year for Rackspace. As Rackspace cements itself as the No. 1 Managed Cloud company, we continue to evolve what it means to deliver Fanatical Support in a rapidly accelerating cloud era. In December 2013, we launched Rackspace DevOps Automation,responding directly to our customers’ requests for expertise in navigating the complex world of DevOps.
I’m a recovering Product Manager who just joined Rackspace a few months ago. Until recently, Rackspace has been relatively limited in the private cloud options we offer to our customers. This has forced some of our customers to either not come to Rackspace when they wanted to experience our Fanatical Support or we forced them to change technologies. I struggle not to write something that reflects a product brief, but the reality is that I’m very excited that we have added a new service that truly responds to our customers’ demands.
Despite a nearly 7 percent national unemployment rate, the unemployment rate in IT hovers just below 3 percent, according to a Dice report. Among IT hiring managers, 62 percent report that filling open positions is taking longer than it did last year, with some technology professionals reporting up to a six-month hiring cycle.
Ask anyone in IT management and they’ll tell you that they want to help grow the business, meet user requests faster, promote good governance—and do all of it faster, better and cheaper. Yet in reality, most IT teams are stuck maintaining existing systems. And that routine busywork prevents them from focusing on strategic challenges that drive innovation. So what can your organization do about it?
OpenStack is growing. Just looking around at the OpenStack Summit Paris, it’s exciting to see how far it’s come in just four years. It’s being used in production at many large enterprises and was recently named the most important open source project in the cloud. It was great to see Jim Zemlin from the Linux Foundation on the Summit keynote stage this morning. The size of the Summit and excitement around OpenStack are reminiscent of Linux conferences in the early 2000s – it’s a project that’s still developing, but on track to dominate.
New business models. Strategic advantage. Market disruption. These game changers are exactly what line-of-business (LOB) leaders want from their IT organizations. And new technology approaches—including cloud, big data, mobile and social—are creating opportunities to improve service delivery, cost and flexibility. But mundane operations tasks have kept IT from leading the way to innovation. Until now.