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More than ever before, IT is poised to become a key business player and advisor to the business.
According to Scott Bils, Managing Partner at Leverhawk, IT as a Service (ITaaS) is in fact a new IT business and operating model, not a delivery platform. ITaaS is when IT becomes a service provider that offers and orchestrates IT services instead of organizing around traditional technology silos. The model provides users self-serve access to internal and third-party services via an integrated service catalog that supports chargeback and billing.
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