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I was at Cloud Connect in Santa Clara a few weeks ago watching fellow Racker Lisa Larson give a well-received presentation about how IT departments would be wise to consider adopting a service provider mentality. Afterward, I joined Lisa at Rackspace’s booth to engage in some Q&A with conference attendees. There were plenty of great questions from other IT professionals, but interestingly, the question that garnered the most interest wasn’t about technology, but was about managing change:
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