Do you know what hashtags are trending right now in Japan? How about in Sao Paulo? What are they saying about your brand or product? Don’t know? Well, just because you don’t know, doesn’t mean the conversations aren’t happening and that they don’t matter.
The maturation of cloud computing is driving global growth, and the demand for multilingual support. Since a relatively small percentage of companies invest in formal language training programs, professionals have begun to rely upon translation apps to cope with the increasing volume of international requests. However, in the expanding global market a deep understanding of local culture is needed to provide quality support, and for that you need more than just an extensive vocabulary. While translation apps may seem like a great short term solution, failing to address the impact of language barriers can be costly to companies in the long run. Despite their usefulness, translation apps just can’t cut it when it comes to customer service.