We put support at the forefront of everything we do – we call it Fanatical Support. And that level of service starts from the inside with our Rackers. In order for Fanatical Support to be delivered right, our Rackers must be engaged and inspired to volunteer their best each day.
This is a guest blog post written and contributed by Tim Gunter, Director of Infrastructure and DevOps at Vanilla Forums Inc. Vanilla Forums is a Rackspace Cloud customer that provides SaaS-based community forums. Tim and his team recently visited Rackspace’s Castle headquarters.
A few days ago we told you about the Unlimited Availability of Cloud Databases. Since then, we have talked with many of you about what you like about Cloud Databases and what you would like to see added. One thing that we consistently hear about from current users is the different levels of support we offer for databases based on whether your account is a Core Cloud account or an Account with a Managed Service Level.
When we set out on the journey to the open cloud 18 months ago, we knew our goals were ambitious. We wanted to build the Rackspace Cloud on OpenStack and, in the process, take OpenStack to the next level. We wanted to bring a truly open cloud computing solution to the world; and we knew it would take a tremendous amount of work.
Recently, I read an excellent column in The Atlantic by author and venture advisor Bill Davidow. It reinforced why we at Rackspace do the work that we do — how Fanatical Support on the Open Cloud will help customers avoid vendor lock-in and regain real choice and control over their computing.