When considering the No. 1 SharePoint feature here at Rackspace, popular features like file management, document collaboration or team sites probably jump to mind immediately. We know those features are important, but we also know that the most important benefit of SharePoint isn’t something that comes out of the box. The most important feature of SharePoint at Rackspace is support. When we say support, we mean more than technical manuals and videos. To us, support encompasses a one-on-one relationship with a SharePoint expert who can not only help you explore your options, but also implement those options and continue to maximize the value of your SharePoint investment over time.
At Rackspace, we live and breathe service and Fanatical Support. We make no bones about it. It’s the lifeblood that powers everything we do. And at the center are our customers, who we aim to delight every minute of every day.
It was another whirlwind week here at Rackspace. From closing out SXSW Interactive, a major nod as the No. 2 in the cloud computing game and a big mention in a piece about wowing customers with incredible support; Rackspace Hosting dominated the headlines.
The final part of our 12 Days of Christmas at Rackspace® Hosting has arrived. Days one through eight (Part 1 and Part 2) have demonstrated the level of service and quality of products offered at Rackspace. As we ring in 2011 in a few days, we will be celebrating more than a decade of Fanatical Support® provided to tens of thousands of businesses and organizations across the globe.
Our expedited 12 Days of Christmas continues, with the first four days outlined in Part 1. As you project your hosting needs for 2011, our version of the 12 days is a great way to become acquainted with Rackspace’s services and the Fanatical Support® that makes us so unique.
The value of support is something we discuss every day with customers and prospects here at Rackspace. It’s something that many only realize the true value of, after they have been burned by a provider. It’s hard for us to sit back and just let this continue to happen. The value of support and service matters to businesses—we’ve built our company around it (so, granted, we might be a little bit biased).
Recently, Jason Hare and Jesse Eversole, the co-founders of MadTek, stopped by Rackspace to talk with their account team. MadTek, which offers a complete line of hosting products and solutions, has been a Rackspace Partner for more than six years. MadTek specializes in email solutions, hosting for e-commerce sites, open source ECM or search engine marketing consulting. They have expert specialization in Open Source web applications hosting including Joomla!®, Drupal® and Plone®. MadTek relies on Rackspace for hardware and technical support, on both Windows® and Linux® servers, to ensure their critical business needs are met and their infrastructure is always accessible to support their customers.