Our expedited 12 Days of Christmas continues, with the first four days outlined in Part 1. As you project your hosting needs for 2011, our version of the 12 days is a great way to become acquainted with Rackspace’s services and the Fanatical Support® that makes us so unique.
The value of support is something we discuss every day with customers and prospects here at Rackspace. It’s something that many only realize the true value of, after they have been burned by a provider. It’s hard for us to sit back and just let this continue to happen. The value of support and service matters to businesses—we’ve built our company around it (so, granted, we might be a little bit biased).
Recently, Jason Hare and Jesse Eversole, the co-founders of MadTek, stopped by Rackspace to talk with their account team. MadTek, which offers a complete line of hosting products and solutions, has been a Rackspace Partner for more than six years. MadTek specializes in email solutions, hosting for e-commerce sites, open source ECM or search engine marketing consulting. They have expert specialization in Open Source web applications hosting including Joomla!®, Drupal® and Plone®. MadTek relies on Rackspace for hardware and technical support, on both Windows® and Linux® servers, to ensure their critical business needs are met and their infrastructure is always accessible to support their customers.
Want to know what it’s like being a Racker? Curious about Fanatical Support? We made a short film called “A Day in the Life of a Racker” featuring Linux Administrator David Corn. He responds to tickets, answers questions for customers and even troubleshoots a DDoS attack.
That’s right, for the third year now, Rackspace is now accepting applications for the 2009 FANATI® Award for Outstanding Customer Service. For three years now, Rackspace has awarded The FANATI to the one customer who best demonstrates ‘Fanatical Support’ when it comes to their customers.
Here at Rackspace, we’ve built a reputation based on service, known to our customers as Fanatical Support®, our anytime, anywhere, any way approach to customer service. And we know we’re not the only ones who put customer needs first. That’s why we created The FANATI in 2007 to recognize one of our customers for valuing customer service as much as we do.
We’ve got a Nintendo Wii in the break room here at the Rackspace Blacksburg, VA office. We’ve even got a wicked ax for rocking out to Guitar Hero. But the reason that everyone was gathered in there yesterday was to watch our CEO, Lanham Napier, on Fox Business News. He told the Rackspace story to thousands of viewers. He told people what a ‘Racker’ is. He got called a ‘Gutsy Texan’ by Liz Claman. It was a great interview.
Fanatical Support® is what we do, and for Rackspace customer Laughing Squid, we’ve been doing it for 10 years. Happy 10th Anniversary, Laughing Squid! We’re pretty sure we owe you something made out of tin, or is 10 years aluminum?
Check out the blog post from Laughing Squid here.