When we set out on the journey to the open cloud 18 months ago, we knew our goals were ambitious. We wanted to build the Rackspace Cloud on OpenStack and, in the process, take OpenStack to the next level. We wanted to bring a truly open cloud computing solution to the world; and we knew it would take a tremendous amount of work.
Recently, I read an excellent column in The Atlantic by author and venture advisor Bill Davidow. It reinforced why we at Rackspace do the work that we do — how Fanatical Support on the Open Cloud will help customers avoid vendor lock-in and regain real choice and control over their computing.
Cloud computing is driving a tectonic shift in application development, radically altering the way applications interact with the underlying infrastructure. The cloud isn’t just faster and nimbler than the dedicated-hardware model; it’s a very different approach to computing, offering huge advantages — along with one big underappreciated risk.
When considering the No. 1 SharePoint feature here at Rackspace, popular features like file management, document collaboration or team sites probably jump to mind immediately. We know those features are important, but we also know that the most important benefit of SharePoint isn’t something that comes out of the box. The most important feature of SharePoint at Rackspace is support. When we say support, we mean more than technical manuals and videos. To us, support encompasses a one-on-one relationship with a SharePoint expert who can not only help you explore your options, but also implement those options and continue to maximize the value of your SharePoint investment over time.
At Rackspace, we live and breathe service and Fanatical Support. We make no bones about it. It’s the lifeblood that powers everything we do. And at the center are our customers, who we aim to delight every minute of every day.
It was another whirlwind week here at Rackspace. From closing out SXSW Interactive, a major nod as the No. 2 in the cloud computing game and a big mention in a piece about wowing customers with incredible support; Rackspace Hosting dominated the headlines.