We take customer support pretty seriously around here. Our philosophy is to include super valuable and responsive support with all our offers. For example, when you’re a customer and find out you’re going on national TV to pitch your product, we’ll be there to help with architecting and operating the situation at no additional cost. This is clearly not the standard level of support in the cloud space where even the most basic support costs a lot more on top of core cloud costs. Starting today, we take this already high standard to a new level with the launch of Rackspace Developer Support, an extension of our Fanatical Support specifically for developers.
When you host at Rackspace, you are not just getting our cloud infrastructure, you are also getting our world class Fanatical Support. We love our customers and want to do everything possible to help, and if you have a question or concern we’re here 24x7x365.
For the past two and a half years, Rackspace has been leading the open cloud revolution — a movement to break the grip of closed, proprietary cloud vendors and instead put choice and power in the hands of customers. For the most part, we’ve kept our heads down: writing code, launching new products and serving customers on our new open platform. But now we’re ready to tell the world what we’ve been doing — and what we can do to boost businesses of all sizes.
A number of you have questions about open cloud technologies. And there are many more of you out there who have the answers. We want your help in building a thriving community where cloud questions and answers lead to a free-flowing conversation.
Rackspace’s Social Media Support Team this week took home a silver award for Front Line Customer Service Team of the Year at the seventh annual Stevie Awards for Sales & Customer Service. The award is an awesome recognition of our passion for customers and Fanatical Support.
Many people know about our Rackers’ passion for Fanatical Support and our unique culture. But few people have had the opportunity to visit our headquarters, the site of the former Windsor Park Mall in San Antonio, Texas – affectionately known as ”The Castle.”