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At Rackspace, we’re Fanatical about our customers’ performance and success. That attitude drives every part of our business. It has helped power our growth from a tiny San Antonio startup to a billion-dollar global company. And the ingredients of our Fanatical Support constantly evolve and expand to meet new customer needs.
Every day our customers ask how they can improve their performance — in terms of speed, throughput, reliability and predictability. As we head into the holiday season, those calls come with increased urgency. Businesses turn to Rackspace to help them get their new offers to market faster and to scale their users, data and transactions to meet the upcoming holiday rush.
Today is a special day. After months of hard work, the SharePoint team at Rackspace is finally ready to flip the switch on our new Per-User SharePoint online offering and make it available to all. This new offering will take the Fanatical Support® that only Rackspace brings to the SharePoint table and, through a cost-effective pricing structure, make it available to countless new businesses.
One of the things that I am most proud about doing at Rackspace is starting the Cloud Launch Team. This team was designed to help existing and potential customers create the best cloud architecture and get the most out of this revolutionary new technology. Our team of Launch Managers has its fingers on the pulse of the technologies that power the cloud as well an understanding of what developers need to make the new generation of scalable applications. When you call Rackspace, all you have to do is ask to speak to a Launch Manager.
If Blondie had recorded its seminal hit “Call Me” today, Debbie Harry would no doubt have shouted “Tweet Me!” “Chat Me!” or “Like Me!” during the chorus. There are many different channels through which you can reach out to us at Rackspace, so I want to break down some of the ways you can get in touch.
I was recently interviewed by Pete Abilla, a blogger and friend, on Rackspace’s unique philosophy on customer experience. Everyone hears the words “Fanatical Support,” but what exactly does that phrase mean in terms of our customers’ experience with us? In the interview, I discuss with Pete how our Core Values, our NPS program and our Operational Excellence program work together as the secret sauce in helping our customers change the world.
There are many solutions to consider as you migrate to the cloud. Here are a few key points that are invaluable when integrating Rackspace services into your application. Our goal is to ensure your move to the Rackspace Cloud is a smooth and successful transition.
If your mobile app ever gets a featured spot in an app store, Oprah endorses your product or you make an appearance on ABC’s Shark Tank, you are going to experience mind-blowing traffic to your site. Rackspace knows how to keep your app or site online when experiencing a high traffic event. Our customer gdgt knows this first hand as their site has been one of the few to remain accessible while live blogging important Apple announcements amid crushing traffic.
We take customer support pretty seriously around here. Our philosophy is to include super valuable and responsive support with all our offers. For example, when you’re a customer and find out you’re going on national TV to pitch your product, we’ll be there to help with architecting and operating the situation at no additional cost. This is clearly not the standard level of support in the cloud space where even the most basic support costs a lot more on top of core cloud costs. Starting today, we take this already high standard to a new level with the launch of Rackspace Developer Support, an extension of our Fanatical Support specifically for developers.
Whether you have a hot mobile game, or an application that has to be up, you know that any downtime can upset customers. Reliable apps need a reliable cloud, and the Rackspace Cloud powered by OpenStack was created from the ground up to help make sure you stay online.
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