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The cloud can be hard. Putting together an environment that is the best-fit for your specific application or workloads doesn’t happen with the flick of a switch. At Rackspace, one of the key components of our focus on service and Fanatical Support is to help guide you through the best solutions for your specific environment. To do this, we have a team of Rackspace Cloud Specialists at the ready.
A few years ago when Twitter was still “twttr,” we found people talking about hosting with us. Before long, they were actively reaching out to us for help. We recognized that Fanatical Support shouldn’t just exist inside our customer portals or telephone lines, so we decided to build a team to figure out how to bring our support to social media.
One of the tenets of Fanatical Support is proactively serving our customers – providing solutions to problems before customers know they have them and before they even have to ask.
DevOps is a concept with different interpretations and definitions, but when you get down to it, it’s all about developers and operations teams breaking down silos and working together to innovate faster. For many companies, the ability to innovate at a rapid pace — responding to market conditions and customer feedback — is a key factor for success.
At Rackspace, we’re Fanatical about our customers’ performance and success. That attitude drives every part of our business. It has helped power our growth from a tiny San Antonio startup to a billion-dollar global company. And the ingredients of our Fanatical Support constantly evolve and expand to meet new customer needs.
Every day our customers ask how they can improve their performance — in terms of speed, throughput, reliability and predictability. As we head into the holiday season, those calls come with increased urgency. Businesses turn to Rackspace to help them get their new offers to market faster and to scale their users, data and transactions to meet the upcoming holiday rush.
Today is a special day. After months of hard work, the SharePoint team at Rackspace is finally ready to flip the switch on our new Per-User SharePoint online offering and make it available to all. This new offering will take the Fanatical Support® that only Rackspace brings to the SharePoint table and, through a cost-effective pricing structure, make it available to countless new businesses.
One of the things that I am most proud about doing at Rackspace is starting the Cloud Launch Team. This team was designed to help existing and potential customers create the best cloud architecture and get the most out of this revolutionary new technology. Our team of Launch Managers has its fingers on the pulse of the technologies that power the cloud as well an understanding of what developers need to make the new generation of scalable applications. When you call Rackspace, all you have to do is ask to speak to a Launch Manager.
If Blondie had recorded its seminal hit “Call Me” today, Debbie Harry would no doubt have shouted “Tweet Me!” “Chat Me!” or “Like Me!” during the chorus. There are many different channels through which you can reach out to us at Rackspace, so I want to break down some of the ways you can get in touch.
I was recently interviewed by Pete Abilla, a blogger and friend, on Rackspace’s unique philosophy on customer experience. Everyone hears the words “Fanatical Support,” but what exactly does that phrase mean in terms of our customers’ experience with us? In the interview, I discuss with Pete how our Core Values, our NPS program and our Operational Excellence program work together as the secret sauce in helping our customers change the world.
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