Fanatical Support Main

If your mobile app ever gets a featured spot in an app store, Oprah endorses your product or you make an appearance on ABC’s Shark Tank, you are going to experience mind-blowing traffic to your site. Rackspace knows how to keep your app or site online when experiencing a high traffic event. Our customer gdgt knows this first hand as their site has been one of the few to remain accessible while live blogging important Apple announcements amid crushing traffic.

We take customer support pretty seriously around here. Our philosophy is to include super valuable and responsive support with all our offers. For example, when you’re a customer and find out you’re going on national TV to pitch your product, we’ll be there to help with architecting and operating the situation at no additional cost. This is clearly not the standard level of support in the cloud space where even the most basic support costs a lot more on top of core cloud costs. Starting today, we take this already high standard to a new level with the launch of Rackspace Developer Support, an extension of our Fanatical Support specifically for developers.

Whether you have a hot mobile game, or an application that has to be up, you know that any downtime can upset customers. Reliable apps need a reliable cloud, and the Rackspace Cloud powered by OpenStack was created from the ground up to help make sure you stay online.

When you host at Rackspace, you are not just getting our cloud infrastructure, you are also getting our world class Fanatical Support. We love our customers and want to do everything possible to help, and if you have a question or concern we’re here 24x7x365.

This is a guest post written and contributed by Sahil Parikh, chief trailblazer at Brightpod.com, a Rackspace customer. Brightpod.com makes a cloud collaboration app for marketing and creative teams.

For the past two and a half years, Rackspace has been leading the open cloud revolution — a movement to break the grip of closed, proprietary cloud vendors and instead put choice and power in the hands of customers. For the most part, we’ve kept our heads down: writing code, launching new products and serving customers on our new open platform. But now we’re ready to tell the world what we’ve been doing — and what we can do to boost businesses of all sizes.

A number of you have questions about open cloud technologies. And there are many more of you out there who have the answers. We want your help in building a thriving community where cloud questions and answers lead to a free-flowing conversation.

This morning, we announced the acquisition of ObjectRocket.

Rackspace’s Social Media Support Team this week took home a silver award for Front Line Customer Service Team of the Year at the seventh annual Stevie Awards for Sales & Customer Service. The award is an awesome recognition of our passion for customers and Fanatical Support.

Many people know about our Rackers’ passion for Fanatical Support and our unique culture. But few people have had the opportunity to visit our headquarters, the site of the former Windsor Park Mall in San Antonio, Texas – affectionately known as ”The Castle.”