I’m a developer – even if lately I spend more of my time in something other than a text editor. My amazing team and I – along with Rackers throughout the organization – focus on something called “Developer Experience.”
Back when Rackspace launched as a five-person startup 15 years ago, hundreds of IT hosting companies were providing access to single-tenant servers over the Internet. What those hosting companies didn’t provide, however, was customer service. Most wouldn’t even answer the phone.
Until recently, cloud computing was leveraged mainly by early adopters. The tinkerers. The tech enthusiasts who typically move a young invention forward. Cloud infrastructure was a tool for do-it-all-yourself developers.
The cloud can be hard. Putting together an environment that is the best-fit for your specific application or workloads doesn’t happen with the flick of a switch. At Rackspace, one of the key components of our focus on service and Fanatical Support is to help guide you through the best solutions for your specific environment. To do this, we have a team of Rackspace Cloud Specialists at the ready.
A few years ago when Twitter was still “twttr,” we found people talking about hosting with us. Before long, they were actively reaching out to us for help. We recognized that Fanatical Support shouldn’t just exist inside our customer portals or telephone lines, so we decided to build a team to figure out how to bring our support to social media.