For more than 15 years our mission has been to help businesses find success with technology. It pains us to watch people struggle with the very tools that are supposed to improve their businesses. That’s why we created our award-winning Fanatical Support.
I’m a developer – even if lately I spend more of my time in something other than a text editor. My amazing team and I – along with Rackers throughout the organization – focus on something called “Developer Experience.”
Back when Rackspace launched as a five-person startup 15 years ago, hundreds of IT hosting companies were providing access to single-tenant servers over the Internet. What those hosting companies didn’t provide, however, was customer service. Most wouldn’t even answer the phone.
Until recently, cloud computing was leveraged mainly by early adopters. The tinkerers. The tech enthusiasts who typically move a young invention forward. Cloud infrastructure was a tool for do-it-all-yourself developers.