A few weeks ago, the winner of our 2009 FANATI Award for Outstanding Customer Service, PetRelocation.com, came down to our corporate headquarters to receive the award from our CEO Lanham Napier. While they were here, their Founder and CEO Kevin O’Brien sat down with us and explained a little bit about why they chose Rackspace to begin with. You can also find out more about what PetRelocation.com does and why they won the FANATI here.
That’s right, for the third year now, Rackspace is now accepting applications for the 2009 FANATI® Award for Outstanding Customer Service. For three years now, Rackspace has awarded The FANATI to the one customer who best demonstrates ‘Fanatical Support’ when it comes to their customers.
Here at Rackspace, we’ve built a reputation based on service, known to our customers as Fanatical Support®, our anytime, anywhere, any way approach to customer service. And we know we’re not the only ones who put customer needs first. That’s why we created The FANATI in 2007 to recognize one of our customers for valuing customer service as much as we do.
Rackspace recently gave our second annual Fanati™ award. The award honors the one customer that has best demonstrated excellence when it comes to customer service. Douglas Hanna, one of the contest judges, has written a special guest post about the contest and the winner.