Experience Design

Big Data And Context: Moving To A ‘No Interface’ Future
Forget moving towards a “paperless” world. Golden Krishna, senior designer at Samsung Innovation Labs, wants us to move towards a “screenless” one.
Filed in Cloud Industry Insights on Mar. 11, 2013 by Garrett Heath
Why I Go To MidwestUX
MidwestUX 2012 is fast approaching (May 31 to June 2 in Columbus, Ohio). And while I’ll be there to speak about negotiation, that’s not the only reason I’m heading to the Midwest.
Filed in Cloud Industry Insights on May. 31, 2012 by Jay Morgan
Racker To Highlight Negotiation Techniques At MidwestUX
Rackspace User Experience Designer Jay Morgan will speak about the techniques and frameworks for Principled Negotiation next month at the MidwestUX Conference, a user experience conference that blends talks and discussions with hands-on activities presented by regional and international experts and professionals.
Filed in Cloud Industry Insights on May. 30, 2012 by Andrew Hickey
Tools Of Change For Designers: Advocating
Advocating is the fifth core tool that designers can rely on in their role as agents of change. Consider this: At this moment, and for the past five weeks, I’ve been advocating; that is, I’ve been blogging to say something I think is important. And that’s advocating. Sometimes it’s easier to define something by defining what it’s not.
Filed in Cloud Industry Insights on May. 17, 2012 by Harry Max
Tools Of Change For Designers: Activating
Activating — getting stuff done or making it happen — is the fourth tool for change that designers have.
Filed in Cloud Industry Insights on May. 10, 2012 by Harry Max
Tools Of Change For Designers: Negotiating
There’s a natural inflection point where we shift from illuminating and educating to getting stuff done.  But getting stuff done often means negotiating, which is the third tool that designers have as agents of change; resetting priorities, making trade-offs, funding some projects and cancelling others.
Filed in Cloud Industry Insights on Apr. 26, 2012 by Harry Max
Tools Of Change For Designers: Educating
Educating, the second tool for designers, is about developing skills, capabilities and knowledge. Educating involves discovering what we need to learn, teaching others, helping our organization get smarter and bringing what we’ve learned to the design discipline in the form of case studies, stories and examples. Ultimately, educating is about growing capabilities and changing behavior.
Filed in Cloud Industry Insights on Apr. 19, 2012 by Harry Max
Tools Of Change For Designers: Illuminating
The first opportunity for designers to be an agent of change is to shed light, to illuminate. This is a powerful tool to bring about change in your organization. One way to do this is to listen to both your feelings and the facts. The process of illumination is two-fold: you can shed light on both yourself and others. Let’s begin by discussing how your can shed light for yourself.
Filed in Cloud Industry Insights on Apr. 12, 2012 by Harry Max
Tools Of Change For Designers: Intro
As we create the world through our imagination, our visions, our conversations, our decisions, commitments and our actions, it’s essential to understand that as a designer you’re actually creating the world, and you have many options. Where we have choice is in each moment, in the now.
Filed in Cloud Industry Insights on Apr. 5, 2012 by Harry Max
Experience Design At Rackspace
At Rackspace, we are committed to imbuing our core values into the entire range of experiences around our products. In providing customers with Fanatical Support, we take into consideration a much broader range of issues than the typical software design principle of user experience. We design the experience for a complete ecosystem of people who interact with our products, and importantly, with each other.
Filed in Cloud Industry Insights on Mar. 29, 2012 by Harry Max
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