I was recently interviewed by Pete Abilla, a blogger and friend, on Rackspace’s unique philosophy on customer experience. Everyone hears the words “Fanatical Support,” but what exactly does that phrase mean in terms of our customers’ experience with us? In the interview, I discuss with Pete how our Core Values, our NPS program and our Operational Excellence program work together as the secret sauce in helping our customers change the world.
Rackspace recently gave our second annual Fanati™ award. The award honors the one customer that has best demonstrated excellence when it comes to customer service. Douglas Hanna, one of the contest judges, has written a special guest post about the contest and the winner.