In an unassuming and antiquated shopping mall, in an older area of the greater San Antonio area in Windcrest, it is hard to consider that the skills of tomorrow are growing and strengthening. Rackspace, a global leader in hosting technologies and co-founder of OpenStack, has been redesigning the corporate headquarters of the future out of the shell of an abandoned consumer marketplace from yesteryear. As Rackspace planted its roots firmly in San Antonio soil, the company continually looked for ways to enmesh itself, and the Rackers who power its Fanatical Support approach, through community interactions and outreach. Enter a day and age where Rackspace is on the mouths of every San Antonio student who had the opportunity to experience one of the events that the company puts together.
We at Rackspace got some great news this morning: FORTUNE magazine ranked us No. 29 on its annual list of 100 Best Companies to Work For. This is our sixth time to be named to this prestigious club in the last seven years, and the highest ranking that we’ve achieved. This recognition is a reminder that creating a great company culture is only half the battle. Sustaining it is a constant challenge.
At Rackspace, transparency is one of our core values; and on Friday, Texas Lt. Gov. David Dewhurst swung by our San Antonio headquarters to share a glimpse into plans to increase transparency in government and to protect the online privacy and data of citizens.
Every year a group of Rackers, their friends and family members get together to participate in a great charity called Extra Life. The main event is a marathon 24-hour game-a-thon full of every imaginable computer, console and tabletop game. Every penny raised goes to the Children’s Miracle Network Hospitals.
At Rackspace, we pride ourselves on driving creative conversations by bringing together thinkers with diverse experiences, skill sets and perspectives. That’s why on Saturday we were incredibly excited to welcome a sold out crowd to our global headquarters for the fourth rendition of TEDx San Antonio.
One of the great things about working at Rackspace is that I constantly find myself surrounded by people who never want to stop learning. Rackers, myself included, share an unquenchable thirst to know more about the latest technologies, the values that define our communities and the strengths of each other.
The maturation of cloud computing is driving global growth, and the demand for multilingual support. Since a relatively small percentage of companies invest in formal language training programs, professionals have begun to rely upon translation apps to cope with the increasing volume of international requests. However, in the expanding global market a deep understanding of local culture is needed to provide quality support, and for that you need more than just an extensive vocabulary. While translation apps may seem like a great short term solution, failing to address the impact of language barriers can be costly to companies in the long run. Despite their usefulness, translation apps just can’t cut it when it comes to customer service.