As with most broad technology transformations, cloud computing has created a state of excitement that makes it difficult for enterprises to distinguish between hype and reality. If you are the CIO of a medium or large enterprise, putting together a strategic transformation plan for your organization is difficult enough even without the additional complexity of a major technological shift.
In one of my previous blog posts, I identified eight things you should consider when moving your SaaS business to the cloud. Here, I’d like to delve into the key performance indicators (KPIs) for managing your SaaS business. These KPIs fall into two primary categories: minimizing the cost of acquiring and supporting customers, while maximizing their lifetime value.