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Rackspace Private Cloud: Enhanced Support, New Capabilities

Since the OpenStack-powered Rackspace Private Cloud Software launched in August, thousands of organizations have downloaded the software. We’ve seen downloads from more than 125 countries spanning all seven continents – yes, even Antarctica. And at least 25 percent of the Fortune 100 and nearly 100 colleges, universities and research centers have downloaded the software.

Today we expand our private cloud capabilities even further with an update to Rackspace Private Cloud Software. The software update incorporates the latest stable release of OpenStack, dubbed Folsom. We’ve also extended our service and support portfolio to customers running private clouds in their datacenters or hosted at Rackspace.

In this new release, we have added the following key features:

Core Software Support: Rackspace Support Engineers can remotely log on and manage the Rackspace Private Cloud software stack including installation, configuration, patching, upgrade assistance, troubleshooting, monitoring and alerting and resizing of the environment. Rackspace offers this new service level in addition to the Software Escalation Support that is already available.

Block Storage: Highly scalable block storage turns external storage to an additional storage volume for a private cloud environment, based on OpenStack Cinder.

Object Storage: Powered by OpenStack Swift, object storage allows customers to create massively scalable storage resource pools that can be used by a Rackspace Private Cloud environment for storing files as well as server images taking advantage of commodity hardware to reduce costs.

Monitoring: Graphite and Collectd applications are included to extend the monitoring and alerting capabilities available to private cloud environments.

Rackspace Private Cloud is a collection of software, services and training and certification programs that enable organizations to transform their businesses from an IT shop to a cloud service provider. Our software is based on OpenStack, the leading open source cloud operating system used by numerous customers and partners around the globe. We test and package OpenStack to make it extremely easy to deploy a fully functional private cloud within minutes. Once deployed, you can sign up for one of the tiered support level subscriptions from Rackspace to give you as much or as little assistance as you need with managing your private cloud environment.

And if you’d like to build the OpenStack skillset within your organization, we also offer Rackspace Training for OpenStack, a program aimed at educating application developers and DevOps engineers. The courses cover the fundamentals of setting up, administering and troubleshooting OpenStack clouds, all with real-world situations in a lab environment. If you are interested in a tangible way to showcase your  knowledge of OpenStack you can also sign up for the Rackspace Certified Technician for OpenStack certification. The certification exam provides a great way to prove your skill and knowledge in deploying and operating Private Clouds powered by OpenStack.

Rackspace Private Cloud is key component of the Rackspace open cloud story, which over the last few months has seen significant growth with the release of numerous new products including Cloud Databases, Cloud Monitoring, Cloud Backup, Cloud Block Storage, Cloud Servers powered by OpenStack and a shiny new Cloud Control Panel.

To download and get started with Rackspace Private Cloud, or for more information around support and training, check out www.rackspace.com/cloud/private. And come share your Rackspace Private Cloud experiences with other users and OpenStack engineers in our new community forums at https://privatecloudforums.rackspace.com/.

About the Author

This is a post written and contributed by Duan van der Westhuizen.

Duan van der Westhuizen leads Product Marketing for the Rackspace dedicated compute portfolio. Duan has spent more than 15 years in IT in a wide range of avenues including systems engineering, database development and design, web development, business intelligence and product management. He has worked in various global locations including Africa, North America and the United Kingdom, where he started in 2006 at the Rackspace office in London. Before moving to Product Marketing, Duan was the Product Line Leader for Rackspace Managed Virtualization. Duan currently lives in San Antonio with his wife, his two daughters and their two crazy dogs.

Follow Duan on Twitter @duanwest.


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