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Rackspace Is Named A Leader In Gartner Magic Quadrant For Managed Hosting For North America

When I heard that Rackspace has been recognized as a market leader in Gartner’s 2012 Magic Quadrant for Managed Hosting, North America for the second consecutive year, I was reminded of Frank Sinatra crooning “love is lovelier the second time around.” It’s a great honor once; but twice is even nicer.

The love we’re getting from Gartner is even sweeter because, while we had a great year and did pioneering work in 2012, it was tough on our Rackers. We launched a suite of new open cloud products on tight deadlines, and we migrated many customers to our new platform.

This recognition from Gartner affirms that all the hard work and disruption was worthwhile. I’m proud of the Rackers who earned this great achievement, and the customers who stuck with us. It shows that our Fanatical Support and our move to the open cloud are paying off.

The Magic Quadrant, published April 9, 2013, places providers in four distinct categories based on their completeness of vision and ability to execute: Niche Players, Challengers, Visionaries and Leaders. We believe being included in the Leaders Quadrant affirms that we’re on the right track.

Gartner’s Magic Quadrant for Managed Hosting for North America encompasses hosting on physical machines as well as managed cloud. It recognizes the importance of managed hosting, which, when coupled with public cloud computing, is a cornerstone of our open hybrid cloud — and the future of cloud computing.

This year, we’ll expand our hybrid cloud to offer each customer the ideal mix of public and private cloud services and dedicated hardware, on-premise or in our data centers. This approach gives each customer a cloud that fits its specific needs — an appealing alternative to cloud providers who believe that one size fits all.

While we’re all thrilled that Gartner has recognized us in its 2012 Magic Quadrant for Managed Hosting for North America, we won’t rest on our laurels. We’ll remain laser-focused on expanding Fanatical Support, our hybrid cloud portfolio and the power of the open cloud.

Disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About the Author

This is a post written and contributed by Lanham Napier.

Lanham Napier was the CEO of Rackspace from 2006 to February 2014, and now serves as a consultant to the company's leaders. As CEO, he avidly promoted the workplace culture that drives the company’s famed Fanatical Support®. This passion for empowering customers has made Rackspace the acknowledged leader of the open cloud.

Napier joined Rackspace in April 2000, a couple of years after its founding. He recognized early on that the company’s employees—dubbed Rackers—and its unique culture of customer service, would be the keys to its success. Napier strove to give Rackers the same exceptional support that they provide to the company’s customers. That approach has won Rackspace recognition by FORTUNE® magazine as one of the 100 Best Companies to Work For, and by Bloomberg Businessweek as a Top 100 Performing Technology Company.

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