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Launch: Automatic Upgrades


This morning we released automatic upgrades, the latest phase of our ongoing billing project. Automatic upgrades allow customers who have signed up on our website to upgrade their services without having to contact our Customer Care team. You can simply login to the control panel, click “Upgrade Services” inside of “My Account”, and then fill out a form that is very similar to the signup form used on our website.

The process is completely automated, meaning that the upgrades are provisioned immediately, an invoice is generated, your credit card is charged, and all of the important billing information is updated.

Brian Lamar and Vinny worked extremely hard on this project and put in some very long days this week to make sure it was released on schedule. Nell-Marie, Andrea, and Manny all worked hard on designing the system and providing the content. Ben and Velvet not only contributed much of their invaluable input, but tested the heck out of the system and found many key issues before it was released.

And like everything else, Kevin led the charge and helped where he could.

This billing stuff can get really complex but the #1 goal is to make it easy for the customer. We think this is another step in the right direction.

As a side note, resellers and larger customers do not have the same automatic upgrade capabilities quite yet. We’ll be working on that soon.

About the Author

This is a post written and contributed by Pat Matthews.

Pat Matthews is the Senior Vice President of Corporate Development at Rackspace. Prior to Rackspace, Pat founded, a business email hosting company that made Inc. magazine's list of the fastest-growing private companies in America. In 2007 Rackspace acquired and the two businesses joined forces. From 2007 to 2009, Pat led the Rackspace mail business and helped grow it to more than two million paid mailboxes worldwide.

In January 2010, Pat was promoted to Vice President and General Manager of all Rackspace cloud businesses. In this role he led Rackspace to become one of the most important companies in the cloud computing industry. He was promoted to Senior Vice President of Cloud at Rackspace in August of 2010.

Today, Pat oversees corporate development, which includes M&A, investment projects, new business initiatives and strategic partnerships.

Pat is a graduate of Virginia Tech. He is an angel investor and advisor in several startup companies. Pat and his family live in San Antonio, TX.

  • Ken

    Wonderful!  Thanks for the work on this.

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