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When Rackspace launched more than 15 years ago, we sought and got lots of good advice — along with one bit of counsel that we’ve blatantly ignored. That nugget of conventional wisdom was that customer service and support – and especially the Fanatical Support that we sought to provide – would not “scale.” We’re hearing more of that sort of thinking of late. Yet the argument is more spurious than ever. Here I discuss why.
At Rackspace::Solve Chicago on Monday, a number of innovative companies shared stories about how they partner with Rackspace to overcome the pressing technology challenges that impact their businesses.
At Rackspace::Solve Chicago, tech evangelist and author Guy Kawasaki outlined his top 10 strategies for fostering innovation.
RackConnect v3, the latest iteration of our hybrid cloud platform, will be available to all new Rackspace customers starting October 23. This latest version of RackConnect delivers the same level of versatility while addressing the needs of our fastest growing and most security conscious customers by focusing on security, scalability and sophistication.
With the opening this week of our Mexico City office, Rackspace is committing to our customers and to the future of the Managed Cloud in Latin America.
I was delighted yesterday to visit Mexico City and celebrate the opening of our new Rackspace office there, amid longtime customers, local dignitaries, and the Rackers on both sides of the border who have made this expansion possible. Here are excerpts from my remarks.
This year, OpenStack participated in Open Source Day (OSD) at the Grace Hopper Celebration of Women in Computing (GHC) for the second time. The main focus of this year’s Open Source Day was humanitarian applications. Along with OpenStack, participating open source projects included Microsoft Disaster Recovery, Ushahidi, Sahana Software Foundation and others.