Heat Tracing Specialist Relies on Managed Hosting Expertise to Support Internal Systems
SAN ANTONIO – Jan. 16, 2007 – Rackspace Managed Hosting™, a leading global provider of managed hosting services, today announced an agreement with Thermon Manufacturing Company, an industry leader in the specialized field of heat tracing technology. Thermon utilizes Rackspace’s Intensive Hosting to support the company’s back-end IT infrastructure in an effort to globally centralize all internal data and applications.
Thermon’s global presence requires their offices to have the ability to access their internal data and applications 24/7. However, with its previous internal infrastructure running on two different platforms, it has been difficult for Thermon to operate its online customer service database and ERP (Enterprise Resource Planning) system at peak proficiency. That’s when the decision was made to look to outsource their internal IT applications on to a single infrastructure, managed by a hosting specialist.
“We specialize in heat tracing products and services that are deployed worldwide,” said Robin Van Noort, project manager, Thermon Manufacturing. “Worrying about our IT infrastructure takes time and money away from our mission. When looking for a provider to host our infrastructure, we wanted a proven hosting specialist and Rackspace was that specialist. We reviewed several other companies, but Rackspace offered a managed hosting package that was the best fit for us and their Fanatical Support™ philosophy and culture was similar to our own. We trust them to centralize our data and applications, ensuring our ERP and customer service downloads are available 24/7.”
“Because Thermon’s IT infrastructure was Microsoft-based, they found Rackspace’s Windows expertise and Microsoft Gold Certification a true advantage,” said Glenn Reinus, senior vice president of worldwide sales, Rackspace Managed Hosting. “Intensive Hosting takes a consultative approach with our enterprise customers. Through our dedicated team of experts, we are able to build a deep working relationship, effectively becoming an integral component of customers’ IT departments. We work alongside Thermon as an extension of its IT department and work diligently for our customer’s success.”
Rackspace’s Intensive Hosting provides Thermon with a fully-managed hosting solution. With more than 20 servers and devices, including advanced custom monitoring services, managed backup and storage, and Windows 2003 Enterprise database services, arranged in a high-availability clustered environment, Thermon relies on Rackspace’s 100 percent uptime guarantee and 24/7/365 Fanatical Support™ demanded by a global service provider.
About Thermon Manufacturing Company
Thermon is globally recognized as the Heat Tracing Specialists, offering quality systems and products at the lowest cost of ownership, while providing excellent customer service before, during and after the sale.
About Rackspace Managed Hosting
A recognized leader in the global managed hosting market, Rackspace Managed Hosting delivers enterprise-level managed services to businesses of all sizes. Serving more than 10,000 customers in seven data centers worldwide, Rackspace integrates the industry’s best technologies for each customer need and delivers it as a service via the company’s award-winning Fanatical Support™. Through trusted relationships, Rackspace serves as an extension of its customers’ IT departments, enabling them to focus on their core business. Since its inception in 1998, Rackspace has grown more than 50 percent a year. For more information, please visit www.rackspace.com, or call 800-961-2888.