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Rackspace Positioned in the Leaders Quadrant of Gartner’s Magic Quadrant for Cloud-Enabled Managed Hosting in both North America and Europe

Rackspace’s Managed Cloud Strategy’s Evaluation Based on Completeness of Vision and Ability to Execute

San Antonio, July 17, 2014 – Rackspace (NYSE: RAX), the #1 managed cloud company, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of the “Magic Quadrant for Cloud-Enabled Managed Hosting” in both North America and Europe.

The Gartner assessment, performed by the firm’s IT industry experts, evaluates providers based on the completeness of their vision and their ability to execute. It categorizes providers in quadrants labeled Niche Players, Challengers, Visionaries, and Leaders. Rackspace was among the 17 providers assessed by Gartner, and one of only two in the Leaders quadrant in North America. In Europe, the firm analyzed 17 providers and Rackspace is one of seven in the Leaders quadrant.

“We believe Gartner’s first-ever Magic Quadrant for Cloud-Enabled Managed Hosting signals the emergence of the managed cloud market and the rising demand for a trusted partner to help companies manage their cloud operations,” said Taylor Rhodes, president of Rackspace.  “We feel that the recognition of Rackspace as a leader speaks to the value that businesses of all sizes find in our managed cloud services portfolio, and our technical expertise and Fanatical Support®.  A fundamental part of our mission is to help companies stay fast and lean, rather than swelling their payrolls with engineers to manage IT that doesn’t differentiate their business.”

The majority of all computing is still conducted in house or via colocation, and with infrastructure-rental costs falling dramatically, a new wave of cloud adoption is building. These new adopters, including many large enterprises, want all the power of the cloud without the pain of having to become an expert in dozens of fast-changing cloud technologies. Through its specialized expertise in those technologies, Rackspace serves as a trusted partner and enables businesses to focus their scarce developer talent in ways that set them apart in the marketplace, like building new products and services.

Rackspace has been a leader in the Gartner Magic Quadrant for the Managed Hosting, North American and European markets for two consecutive years and has rapidly expanded its managed services expertise into the public cloud market.  We believe the company’s managed cloud services, along with its unique combination of hybrid cloud, open technologies and Fanatical Support helps Rackspace differentiate itself from vendors who only provide access to multi-tenant cloud infrastructure.  Rackspace gives customers a level of support and expertise found nowhere else.

Rackspace’s managed cloud specialized expertise includes not only cloud infrastructure, but also expertise in many complex applications and tools that run on top, including DevOps automation tools, MongoDB, Hadoop, Redis, MySQL, Magento, Oracle ATG, Adobe Experience Manager, Sitecore, Drupal, WordPress, SharePoint and others.  With a strong and growing customer base, Rackspace serves more than 200,000 business customers around the world, including 60 percent of the Fortune® 100 companies.

For more information on Rackspace’s position as a leader in Gartner’s Magic Quadrant for Cloud-Enabled Managed Hosting in North America and Europe, view the latest blog post from Rackspace President Taylor Rhodes.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

About Rackspace

Rackspace (NYSE: RAX) is the #1 managed cloud company. Its technical expertise and Fanatical Support® allow companies to tap the power of the cloud without the pain of hiring experts in dozens of complex technologies.  Rackspace is also the leader in hybrid cloud, giving each customer the best fit for its unique needs — whether on single- or multi-tenant servers, or a combination of those platforms. Rackspace is the founder of OpenStack®, the open-source operating system for the cloud. Based in San Antonio, Rackspace serves more than 200,000 business customers from data centers on four continents. It ranks #29 on Fortune’s list of 100 Best Companies to Work Forrackspace.com.

 

Forward Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements about historical results or third party data that may suggest trends for our business or industry; any statements of the plans, strategies, and objectives of Rackspace for future operations or growth; any statements of expectation or belief regarding future events, and any statements of assumptions underlying any of the items mentioned. Risks, uncertainties and assumptions include the possibility that expected growth or success may not materialize because of Rackspace’s failure to create a viable vision or its inability to execute on its vision, failure to execute on its operational plans, rapid technological changes that adversely affect the demand for Rackspace products and services, shifts in customer demand, customers’ and potential customers’ acceptance of Rackspace products and services, and other risks that are described in Rackspace Hosting’s Form 10-Q for the year ended March 31, 2014, filed with the SEC on May 12, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Rackspace Goes All In on Managed Cloud Market Segment

  • New Enhanced Service Levels for Public Cloud Customers
  • Transparent Pricing Model
  • Rackspace Cloud Monitoring is Now Free for All Customers
  • New developer+™ Program as an On-Ramp to Managed Cloud

SAN ANTONIO – July 15, 2014 – Rackspace (NYSE:RAX), the managed cloud company, today announced a new strategy to deliver public cloud services to the market based on its core strength in exceptional customer service, known as Fanatical Support®.  The company’s managed cloud strategy focuses on businesses and developers looking for a strong partner to help design, manage and scale their cloud operations.

The company enhanced its managed cloud service levels and launched a more transparent service-based pricing model that represents a clear view of infrastructure pricing and emphasizes the value of Rackpace’s cloud management expertise.  In addition, Rackspace announced developer+, a new program for developers that offers essential services needed to build scalable applications.  The program enables developers to easily sample Rackspace managed cloud services and Fanatical Support.

“The cloud market is evolving.  More customers are looking for a trusted partner with specialized expertise to help manage their cloud.  Rackspace is ideally positioned to lead this managed cloud segment of the market,” said Graham Weston, Rackspace co-founder and CEO. “Our new service levels will help businesses tap the power of the cloud without the pain of recruiting experts in dozens of complex technologies. We are the partner that will be with them every step of the way to help make their cloud strategy successful.”

New Enhanced Managed Service Levels

Both service levels – Managed Infrastructure and Managed Operations – feature more services and expertise at lower total cost than companies would spend managing cloud operations on their own.  Highlights include:

Managed Infrastructure – This service level offers a package of benefits for customers that far exceed equivalent services from any other cloud provider. Customers will receive renowned Fanatical Support, which features architecture advisors, security guidance, code development assist, launch assistance, and 24×7 access to cloud engineers.

Managed Operations – This service level provides customers with Fanatical Support and all the services included at the Managed Infrastructure level, plus additional proactive features such as a dedicated account manager, 24×7 availability monitoring and response, and management of common operating systems and application stacks. Rackspace offers two approaches to deliver its Managed Operations service level to customers.  In one approach, Rackspace logs into the customer’s servers to manage and, when necessary, help fix them.  The other approach leverages Rackspace DevOps Automation Service, which manages a customer’s infrastructure as code, to help it achieve faster deployments and streamlined operations.

In addition, monitoring and enabling customers to have real-time visibility into  their infrastructure is an essential part of the Rackspace Managed Cloud strategy.  Customers on both managed cloud service levels will now receive Rackspace Cloud Monitoring at no charge.  For Managed Operations customers, cloud engineers will also watch the customer’s monitors and respond 24×7 to alerts.

Rackspace’s enhanced service levels also provide additional value and offer a service level agreement that is not available with other providers.  Customers on the Managed Operations service level will see SLA credits doubled, up to 100 percent of their fees for the affected components for that month’s billing period.

In addition, Rackspace is highlighting the value it provides over unmanaged cloud providers by offering cloud deployment planning and the availability of proactive assistance included in all of its service levels. Managed Operations customers with planned high traffic events will be able to work with Rackspace to help design their managed cloud infrastructure to cope with the expected levels of traffic.  In addition, Managed Operations customers will have access to a new SLA for these events.  Now in limited availability, the SLA provides a 10x accelerated credit during these planned events for up to 200 percent of the customer’s fees for the affected components during that month’s billing period, subject to certain restrictions.

“Rackspace is a huge part of our application development,” said Guillaume Aubuchon, CTO at DigitalFilm Tree, which provides pre- and post-production services to the movie industry.  “It’s crucial that we have instant access to someone who knows both Rackspace’s infrastructure and our application to help guide and support us as we scale up or build out new features. The value of Rackspace Managed Cloud goes well beyond that. Without Rackspace, we would spend more than $100,000 per year on an in-house engineer to keep our Critique servers running 24×7. Rackspace lets us focus on work that will grow our application and make our business more efficient and profitable.”

New Transparent Public Cloud Pricing Model

Rackspace’s new pricing model applies to all new public cloud customers, and is optional for existing ones.  It features more transparency by highlighting the price of cloud infrastructure as distinct from service and support.  This model allows customers to more accurately compare the true cost of cloud infrastructure from provider to provider.  For instance, Rackspace’s Performance Cloud Servers start at 3.2¢ per hour for 1GB server. These include RAID 10 SSD, redundant components, and ECC RAM all running in highly reliable Rackspace data centers.  It also delivers more clarity around all the services that Rackspace provides — services that customers of unmanaged cloud providers have to obtain on their own by hiring engineers.

Managed Infrastructure service level offers an hourly service level rate of $0.005/GB RAM, with a $50 per month minimum, plus standard infrastructure rates.

Managed Operations service level offers an hourly service level rate of $0.02/GB RAM, with a $500 per month minimum, plus standard infrastructure rates.

With this pricing model, customers will be able to see their infrastructure pricing in comparison to the market.

Rackspace also will continue to provide volume pricing discounts, so as a customer grows, the price of additional servers declines. These discounts are automatically applied.  As a customer grows, its unit cost will decrease.  Volume discounts range from 4 percent to 24 percent and will start at compute usage rates of $5,000 a month.

“Competition in the public cloud market has accelerated in the past year; however, Rackspace’s managed cloud approach provides an opportunity for significant differentiation from the rest of the pack,” said Melanie Posey, research vice president at IDC.  “Rackspace’s new managed cloud strategy featuring enhanced SLAs and its long track record in delivering superior support will create sustainable competitive advantage in an increasingly crowded market.”

developer+ Program

Rackspace’s new developer+ program provides an infrastructure credit for a package of cloud services for a limited time.  It is designed for developers who want to stay fast and lean and focus their engineering talent on building their app, rather than swelling their payroll with engineers who manage IT operations that don’t differentiate their business. This program paves the way for customers to grow with Rackspace, and to understand and adopt its hybrid and specialized services. This program empowers developers not only to experience Rackspace’s offerings, but to also build and scale out cloud applications leveraging the full Rackspace cloud portfolio, including the recently announced OnMetal product.

For customers participating in the developer+ program, Rackspace will provide an Infrastructure credit, which can cover a Performance Cloud Server, a Cloud Load Balancer, Cloud Monitoring, Cloud Networks, Cloud Backups, Cloud Files, Cloud DNS and built-in Email as a Service via Mailgun, for example.  In addition, developer+ customers will be able to consume all other Rackspace cloud services in any region at the adjusted infrastructure prices without the bundled service level rates.

Developers will have access to public forums, IRC support, online documentation, direct access to Rackspace developers, alongside a fully redesigned developer portal.  Developers are eligible to participate in this program for up to 12 months before transitioning to either the Managed Infrastructure or Managed Operations service levels. The developer+ program will be available to customers in late July.

For additional information on Rackspace’s managed cloud strategy and new offerings, please read the blog by Rackspace President, Taylor Rhodes.

About Rackspace

Rackspace (NYSE: RAX) is the #1 managed cloud company. Its technical expertise and Fanatical Support® allow companies to tap the power of the cloud without the pain of hiring experts in dozens of complex technologies.  Rackspace is also the leader in hybrid cloud, giving each customer the best fit for its unique needs — whether on single- or multi-tenant servers, or a combination of those platforms. Rackspace is the founder of OpenStack®, the open-source operating system for the cloud. Based in San Antonio, Rackspace serves more than 200,000 business customers from data centers on four continents. It ranks #29 on Fortune’s list of 100 Best Companies to Work Forrackspace.com.

 

Forward Looking Statement

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with Rackspace Managed Cloud Services and developer+ program; anticipated operational and financial benefits from Rackspace Managed Cloud Services and developer+ program; any statements concerning expected development, performance or operational results related to any particular customer or customers of our customers associated with our managed cloud solutions; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the possibility that expected benefits from Rackspace Managed Cloud Services and the developer+ program may not materialize because these services are not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the services cost effectively, differentiate the services from competitive products or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the services, (iii) changes in technology which adversely affect the services’ benefit, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the services, (vi) issues relating to the performance of a customer’s configuration caused by forces outside of the control of Rackspace; and (vi) other risks that are described in Rackspace Hosting’s Form 10-Q for the year ended March 31, 2014, filed with the SEC on May 12, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Media Contact:

Brandon Brunson

brandon.brunson@rackspace.com

ObjectRocket to Demonstrate New Features at MongoDB World

Free Backups for MongoDB Databases Hosted Anywhere, Automated Online Compaction and Rapid Database Deployment

NEW YORK – June 25, 2014 – ObjectRocket, the managed service for MongoDB from Rackspace (NYSE: RAX), will demonstrate Automated Online Compaction and its rapid-deployment API on stage at MongoDB World June 25 in New York City and extend its free backup service to MongoDB databases hosted with any provider.

“Free backups should be table stakes for MongoDB as a service,” said Kenny Gorman, co-founder and chief architect at ObjectRocket. “We’re extending the free backups our customers already enjoy to MongoDB users anywhere. Simply add your instance to the ObjectRocket interface and get your data backed up.”

In its MongoDB World keynote, ObjectRocket will demonstrate new market-leading features and functionality for its database as a service.

ObjectRocket offers MongoDB users a one-click, automated compaction solution, effectively eliminating the need for what can be a difficult and time consuming manual database maintenance process. Automated Online Compaction allows MongoDB instances to be compacted online and in the background on the ObjectRocket platform.

“Databases tend to fragment over time as free space is created and reused and MongoDB is no exception,” said Gorman. “Automated Online Compaction allows customers to have a clean and compact database without major downtime. The compaction process happens in the background and requires only a brief step-down to finish.”

The new feature was the direct product of the need ObjectRocket saw working with some of the most demanding MongoDB users. “We spent a lot of time manually keeping our customers databases compact,” Gorman said. “We created Automated Online Compaction to do the work our customers needed without having such long maintenance downtime.”

Database maintenance is a major concern for MongoDB users, but initial setup is one of the biggest challenges to users designing a fast, scalable database for the first time.  ObjectRocket makes it quick and easy to configure a highly-available cluster – using either a RESTful API, or a full-featured web interface. All instances provide features such as three-member replica sets, pre-configured sharding, auto-compaction to eliminate fragmentation, fully redundant mongoS and config servers, fast SSL encryption, and free backups. Databases are configured on purpose-engineered, enterprise class hardware with fast Fusion-IO storage and containers to allow that plenty of resources are always on-tap.

Any instance created on ObjectRocket comes with free backups, 24x7x365 support and integration with New Relic.

Learn more: http://blog.objectrocket.com/

Follow: @ObjectRocket

About ObjectRocket Services

ObjectRocket is the managed service for MongoDB from Rackspace that makes the NoSQL database highly available, easy to deploy and simple to maintain.

About Rackspace

Rackspace (NYSE: RAX) is the managed cloud specialist. Its technical expertise and Fanatical Support® allow companies to tap the power of the cloud without the pain of hiring experts in dozens of complex technologies. Rackspace is also the leader in hybrid cloud, giving each company the best fit for its unique needs — whether on single- or multi-tenant servers, or a combination of those platforms. Rackspace is the founder of OpenStack®, the open-source operating system for the cloud. Headquartered in San Antonio, Rackspace serves more than 200,000 business customers from data centers on four continents. It ranks #29 on Fortune’s list of 100 Best Companies to Work For. www.rackspace.com

Forward Looking Statement

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with ObjectRocket services; anticipated operational and financial benefits from ObjectRocket services; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the possibility that expected benefits from ObjectRocket services may not materialize because this product is not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the product cost effectively, differentiate the product from competitive products or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the product, (iii) changes in technology which adversely effect the product’s benefit, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the product, and (vi) other risks that are described in Rackspace Hosting’s Form 10-Q for the year ended March 31, 2014, filed with the SEC on May 12, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Rackspace Media Contact:

Brandon Brunson

210-312-1357

brandon.brunson@rackspace.com

Rackspace Launches OnMetal Cloud Servers to Reduce Cloud Complexity and Help Cloud Apps Scale

API-Driven Bare-Metal Servers Can Be Spun Up as Quickly as VMs, Providing the Agility of Multi-Tenant With the Performance of Single-Tenant

SAN ANTONIO, TX- June 19, 2014 – Rackspace® Hosting (NYSE: RAX) today announced OnMetal Cloud Servers — an API-driven, single-tenant Infrastructure-as-a-Service offering designed for customers with rapidly growing infrastructure footprints who seek the agility and elasticity of cloud along with the simplicity and performance of colocation.

“The rising complexity of the multi-tenant cloud affects applications in a variety of ways,” said Taylor Rhodes, president of Rackspace. “Virtualization and sharing a physical machine are fantastic tools for specific workloads at certain scale; however, we’ve learned that the one-size-fits-all approach to multi-tenancy just doesn’t work once you become successful, so we created OnMetal to simplify scaling for customers to stay fast and lean with a laser-sharp focus on building out their product.”

Noisy neighbors in multi-tenant environments can degrade network latency, disk I/O and compute processing power, which can create unpredictable application performance. Rackspace is tapping into its expertise in scaling applications to offer a solution that helps to eliminate the pain points typically associated with the current, predominant model.

“What’s exciting about bare metal with an API is that you get all the benefits of cloud infrastructures, such as full automation and writing software to manage your servers, but without any of the compromises on performance or reliability,” said Alex Polvi, CEO of CoreOS. “Running CoreOS on OnMetal Cloud Servers, you get a host operating system that is optimized for efficiency and ready to run your container-based applications from first boot.”

OnMetal Cloud Servers are built with Open Compute Project spec’d hardware and powered by OpenStack®. The servers come in three different sets of specifications, each custom designed and built for workloads commonly associated with large web scale applications:

  • Compute-optimized configuration – 20 threads and 32GB RAM; can be used to power large-scale web servers, application servers, queue processors and load balancers.
  • Memory-optimized configuration – 24 threads and 512GB RAM; can be used to power caches, search indexes and in-memory analytics.
  • I/O-optimized configuration – 40 threads, 128GB RAM, 3.2TB PCIe flash drive that can be used to power large NoSQL data stores, traditional SQL databases and OLTP applications.

Customers also rely on Fanatical Support® to manage the complexity of running their infrastructure on their behalf. By default, every OnMetal Cloud Servers customer gets access to specialists at Rackspace to optimize their application architecture, assist with code debugging and monitor their infrastructure.

“We’ve all been trained to think of the cloud as generic virtual machines on demand. VMs have had their decade. The future ‘Cloud’ will be built with containers deployed across bare-metal servers provisioned via API,” said Zack Rosen, CEO of Pantheon, a Rackspace customer in the early access program of OnMetal Cloud Servers. ”We believe Rackspace’s OnMetal service is the future of Infrastructure-as-a-Service. It’s simply more efficient — you get the performance and cost-efficiency of single-tenant servers and agility with containers that blows away what you can do with VMs.”

OnMetal Cloud Servers are available for testing under limited availability and expected to enter general availability in the Rackspace Northern Virginia data center this July. This will give customers outside of North America the chance to test and plan how to best take advantage of this exciting new technology before it is available in Rackspace’s international data centers in 2015. To learn more, please visit www.rackspace.com/onmetal.

About Rackspace
Rackspace (NYSE: RAX) is the managed cloud specialist. Its technical expertise and Fanatical Support® allow companies to tap the power of the cloud without the pain of hiring experts in dozens of complex technologies. Rackspace is also the leader in hybrid cloud, giving each company the best fit for its unique needs — whether on single- or multi-tenant servers, or a combination of those platforms. Rackspace is the founder of OpenStack®, the open-source operating system for the cloud. Headquartered in San Antonio, Rackspace serves more than 200,000 business customers from data centers on four continents. It ranks #29 on Fortune’s list of 100 Best Companies to Work For. rackspace.com.

Forward Looking Statements
This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with OnMetal Cloud Servers; anticipated operational and financial benefits from OnMetal Cloud Servers; any statements concerning expected development, performance or operational results related to any particular customer or customers of our customers associated with our cloud solutions; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the possibility that expected benefits from OnMetal Cloud Servers may not materialize because this product is not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the product cost effectively, differentiate the product from competitive products or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the product, (iii) changes in technology which adversely affect the product’s benefit, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the product, (vi) issues relating to the performance of a customer’s configuration caused by forces outside of the control of Rackspace; and (vi) other risks that are described in Rackspace Hosting’s Form 10-Q for the year ended March 31, 2014, filed with the SEC on May 12, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Image Available: http://www.marketwire.com/library/MwGo/2014/6/19/11G017251/Images/OCPserver-258296659544.jpeg

 Rackspace Media Contact:

Andre Lenartowicz
210-312-1360
andre.lenartowicz@rackspace.com

Rackspace Helps mShopper Make Mobile Commerce Easy for Businesses

Growing Mobile Commerce Platform Company Taps Leading Managed Cloud Specialist for Enhanced Support, Scalability, Speed and Load Times

San Antonio – June 3, 2014 - Rackspace® Hosting (NYSE: RAX) today announced that mShopper®, the leader in mobile commerce platforms, is using Rackspace dedicated managed cloud services to deliver enhanced levels of performance with greater speed, load times and reliability to customers.

Rackspace provides mShopper with global load balancing, firewalls and security features, additional app servers and a better disaster recovery solution. Increased performance capabilities also allow mShopper to improve its industry-leading load times, one of the company’s most critical key performance indicators for mobile conversions and sales. According to mShopper, since migrating to Rackspace, the mShopper load time on mobile devices has dropped over 30 percent to 3.5 seconds or less.

“When 61 percent of your prospects will leave your site if it’s not optimized for mobile, having a piecemeal, poorly thought out mobile experience is no longer an option,” said mShopper CEO David Gould. “Rackspace provides us with the best-fit infrastructure to optimize performance, along with Fanatical Support that allows us to focus less on managing our cloud infrastructure and more on our core business.”

With Fanatical Support® service from Rackspace and its uptime guarantees, mShopper delivers one of the most reliable and top-performing mobile commerce platforms in the market. This user-friendly platform allows retailers to create custom, mobile-optimized e-commerce sites designed specifically to help increase sales on tablets and smart phones.

“There is incredible momentum happening around the adoption of smart phones and tablets for e-commerce. Solution providers like mShopper need superior levels of support and performance to grow quickly and perform at scale without compromise,” said John Engates, chief technology officer at Rackspace. “Through our dedicated server offering, we’re able to provide mShopper with a reliable solution to help keep the company’s e-commerce platform running optimally without the need to over-provision or constantly re-architect their applications.”

As a rapidly growing company, mShopper utilizes Rackspace dedicated servers with the flexibility and scalability of cloud to manage the needs of their burgeoning client list. With superior infrastructure and industry-leading SLAs, Rackspace guarantees a 100 percent network uptime, and its managed support service level provides 24x7x365 access to a dedicated support team.

To learn more about mShopper, visit www.mshopper.com.

About Rackspace

Rackspace (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best — whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward-looking statement

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or operational results related to any particular customer or customers of our customers associated with our hosting solutions; any other statements of expectation or belief; and any statements of assumptions underlying any of the foregoing.  Risks, uncertainties and assumptions include issues relating to the performance of a customer’s configuration caused by forces outside of the control of Rackspace; changes in the economy, technological and competitive factors, regulatory factors, and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended March 31, 2014, filed with the SEC on May 12, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future

Rackspace Media Contact:

Monica Jacob
210-312-6745
monica.jacob@rackspace.com

Ranker Votes on Rackspace Private Cloud and DevOps Expertise to Power Millions of Crowdsource Rankings

 Hybrid Cloud Leader Helps Ranker Reduce Infrastructure Management Time and Decrease Infrastructure Costs

San Antonio – May 6, 2014 – Rackspace® Hosting(NYSE: RAX), the open cloud company, today announced that Ranker has chosen Rackspace DevOps Automation Service running on Rackspace Private Cloud powered by OpenStack to reduce its infrastructure spend and improve how they deploy and maintain their application stack.  Ranker is a website that pulls together crowdsourced rankings to any opinion-based question. The company handles more than 5.7 million votes per month and then leverages the data to extract intelligence from it.

With Rackspace DevOps Automation Service running on the Rackspace Private Cloud, Ranker has reduced the amount of time spent on managing its infrastructure by 40 hours per month, while the company estimates to reduce its monthly infrastructure cost by 60 percent.

“We now have the same technology partner managing our private cloud and DevOps. This means that one team has a deep understanding of how our software stack interoperates with our infrastructure and if there’s an issue they can easily understand it and fix it,” said Premesh Purayil, CTO, Ranker. “The confidence and comfort level we now have with Rackspace managing our infrastructure allows my team to focus resources on accelerating Ranker’s features and user experience.”

Rackspace DevOps Automation Service automates infrastructure management, which enables developers and IT departments to get features out frequently and free them from manual configuration, deployment, scaling and testing that takes days or weeks. Rackspace Private Cloud enables more effective use of the hardware by customizing their virtual machine flavors to the needs of their environment. Ranker uses Rackspace DevOps Automation Services running on Rackspace Private Cloud to help deploy and scale applications more efficiently:

  • Improve Productivity: Prior to leveraging DevOps Automation Service, Ranker had to manually configure servers, take an image and reuse it. The Ranker IT team would spend about 10 hours per week maintaining servers, which resulted in about 40 hours a month taken away from innovating and improving their product. With DevOps Automation, those changes and updates happen with the push of a button across all servers and according to Ranker, results in about 20 percent productivity improvement for a senior developer.
  • Reduce Infrastructure Cost:  In using DevOps Automation Service on top of Rackspace Private Cloud, Ranker estimates reducing their infrastructure spend by about 60 percent and ultimately improving how they deploy and maintain their application stack.

“It’s exciting to help companies like Ranker save time and money by leveraging our DevOps expertise on top of Rackspace Private Cloud,” said John Engates, CTO, Rackspace. “Ranker could have hired or built a DevOps team to run DevOps internally but the time spent hiring the talent, training and budgeting the salary just isn’t cost effective. Now Ranker can take advantage of their team of specialists at Rackspace to stay ahead of their technology curve and better serve their customers.”

For more information on Rackspace and Ranker go to: http://www.rackspace.com/blog/context-is-key-with-devops-automation-our-developers-can-focus-on-code-not-servers/

About Rackspace

Rackspace (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack®, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support® helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward-looking statement

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or operational results related to any particular customer or customers of our customers associated with our hosting solutions; any other statements of expectation or belief; and any statements of assumptions underlying any of the foregoing.  Risks, uncertainties and assumptions include issues relating to the performance of a customer’s configuration caused by forces outside of the control of Rackspace; changes in the economy, technological and competitive factors, regulatory factors, and other risks that are described in Rackspace Hosting’s Form 10-K for the quarter and year ended December 31, 2013, filed with the SEC on March 3, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Media Contact:

Christina Weaver

Christina.weaver@rackspace.com

210-312-4593

Rackspace Appoints Ryan Neading as Chief Information Officer

SAN ANTONIO – April 10, 2014 – Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced the appointment of Ryan Neading as chief information officer.  Neading will be responsible for the Rackspace billing systems, internal IT systems and tools, technology operations, operational metrics and interfacing with external suppliers and resource providers, while reporting to Mark Roenigk, chief operating officer.

Neading brings with him over a decade of leadership experience and specialization in the high tech industry. Prior to joining Rackspace, Neading’s responsibilities were expanded to serve as the co-leader of eBay’s development site in Austin.

“Ryan Neading is an experienced leader in running world-class back office functions globally including financial systems and services, business management and analytics,” said Mark Roenigk, chief operating officer at Rackspace.  “Ryan’s skills and understanding of large scale enterprise technologies will help enhance the effectiveness of our operations and will add skills to our team of specialists who deliver expertise in running the world’s leading hybrid cloud.”

A firm believer in giving back to the community, Neading is active in serving in and donating technology to an elementary school in the Austin area.  He also participates in GirlStart, an initiative that encourages girls in science, technology, engineering and math.

“I am excited to join such a top notch team at Rackspace,” said Neading. “Implementing and running world-class enterprise systems, services and tools is fundamental in helping better serve our customers and Rackers around the globe.”

Neading earned a degree in Organizational Communication from Pepperdine University.

About Rackspace

Rackspace (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack®, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support® helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning anticipated operational and financial benefits from Rackspace strategies related to additions or changes in leadership, the success of leadership transition, company growth or success of new sales initiatives, any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the integration and effectiveness of the new leadership into the Rackspace culture, the continuation of the current difficult economic conditions or further fluctuations, disruptions, instability or downturns in the economy, the effectiveness of managing company growth, infrastructure failures, technological and competitive factors, regulatory factors, and   other risks that are described in Rackspace Hosting’s Form 10-K for the quarter and year ended December 31, 2013, filed with the SEC on March 3, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Rackspace Media Contact:


Christina Weaver

210-312-4593

Christina.weaver@rackspace.com

 

Rackspace DevOps Automation Service Helps Appboy Quickly Deploy and Scale Marketing Automation for Apps Platform

DevOps service delivers automated infrastructure, enabling Appboy to handle billions of data points every month

SAN ANTONIO, Texas – April 9, 2014 – Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced that Appboy, a leading platform for marketing automation for apps is leveraging Rackspace DevOps Automation Services to quickly deploy and scale their application platform. This service, which launched in December, is gaining momentum, as it is allowing Appboy and a variety of other companies to automate the process of deploying and scaling hybrid cloud infrastructure for fast-growing applications.

Rackspace DevOps Automation Service enables developers and IT departments to accelerate time to market for their products and features by allowing them to deploy, scale and test new configurations in hours rather than days. In addition, the service can help improve the process of software deployments and to create more frequent software releases, as automating processes will allow organizations to provision servers consistently and can help reduce mistakes typically caused by manual installation and configuration.

Prior to using Rackspace DevOps Automation Services, Appboy used a platform-as-a-service (PaaS) offering with mixed results. As the company grew and new customers created unpredictable spikes of traffic, some services were not performing as well as in the cloud. The PaaS solution lacked the ability to move CPU and memory intensive workloads to physical machines in conjunction with virtual machines. When building new virtual machines as peak traffic would hit, Appboy experienced lengthy server build times of almost thirty minutes. On top of this, Appboy had to rely on its PaaS provider for supporting the latest versions of core system components such as Ruby, which would not always be available on the PaaS directly after the public release.

“We started out by creating some of our own automation, except we were mostly hobbyists doing what we could,” said Jon Hyman, co-founder and chief information officer, Appboy. “After recognizing our own limitations, we began working with Rackspace and having their team of DevOps and server automation specialists who know best practices to help us simplify managing our environment. They can take control of our infrastructure and really understand everything that we are running on. It’s been really useful for us, as we are able to offload the majority of our server automation support over to Rackspace, while we focus on our core application.”

Highlights:

As the company is experiencing massive growth, Appboy uses Rackspace DevOps Automation Services atop a hybrid cloud to help deploy and scale applications more efficiently:

  • Agile infrastructure for massive scalability: Appboy is handling billions of data points each month from hundreds of millions of smartphone users. As they are adding more servers to meet the demand, their infrastructure has doubled in the last six months. The Rackspace DevOps team is building the agile infrastructure that can help handle current needs and scale up for the future.
  • Focusing on massive growth: Appboy has grown over 40x since mid-2013, and they need to focus on their application rather than server automation to meet their customer needs. Rackspace’s DevOps team works with Appboy to understand their application and automate application deployment and scaling, allowing Appboy to primarily focus on expanding their product.
  • Reducing server build times:  Appboy has been able to reduce server build times by 67 percent by using automation solutions built specifically for their needs and allowing them to handle unpredictable traffic spikes from hundreds of millions of users.

“The DevOps movement marks a significant shift in how compute, network, storage and other services are utilized, similar to how the Industrial Revolution drove step function change in manufacturing,” said Odus Wittenburg, senior vice president, Americas, Rackspace. “Rackspace DevOps Automation Service gives customers access to a team of DevOps specialists ready to help automate their application environments from the ground up so that they can deploy new features quickly, which drives customer satisfaction.”

DevOps Automation Services is expected to be available in general availability later this year. For more information, please visit: http://www.rackspace.com/devops/.

About Rackspace

Rackspace® (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack®, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support® helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or operational results related to any particular customer or customers of our customers associated with our hosting solutions; any other statements of expectation or belief; and any statements of assumptions underlying any of the foregoing.  Risks, uncertainties and assumptions include issues relating to the performance of a customer’s configuration caused by forces outside of the control of Rackspace; changes in the economy, technological and competitive factors, regulatory factors, and other risks that are described in Rackspace Hosting’s Form 10-K for the quarter and year ended December 31, 2013, filed with the SEC on March 3, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Rackspace Media Contact:

Andre Lenartowicz

210-312-1360

andre.lenartowicz@rackspace.com

Rackspace Appoints Industry Veteran Will Knight to Drive Channel Strategy

Enhanced Partner Network Emphasizes Specialization, Fanatical Support® and Hybrid Cloud Solutions to Deliver Increased Benefits

SAN ANTONIO, Texas – April 7, 2014 – Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced that industry veteran Will Knight has been named the new Vice President of Channel Partner Sales.  Mr. Knight is an international business leader with more than 20 years of experience in the IT industry across sales, marketing and channel strategies.

At Rackspace, Knight is responsible for building strategic and competitive channel partner programs, while driving overall partner sales. Prior to joining Rackspace, Knight was an executive at Microsoft where he served in a range of partner- and customer-facing roles across the U.S., China and Singapore.  During his tenure in Singapore as Microsoft’s Cloud Sales and Geo Expansion Lead for Asia Pacific, Knight more than doubled the business in the first year and expanded operations throughout Southeast Asia.  Most recently, he served as Microsoft’s Small and Medium Business Leader for Asia Pacific, where he led sales, marketing and channel management for SMB across the region.

A massive growth opportunity exists within the cloud market, and executing a channel strategy to engage partners in a meaningful and collaborative way is key to Rackspace Partner Network’s future success,” said Todd Cione, SVP Sales, Americas at Rackspace.  “Will is a proven leader who has built winning channel programs for top IT organizations across the globe, and we are excited for him to join the team.”

In his new role at Rackspace, Knight will lead the company’s enhanced partner network, which encompasses a variety of programs designed to help companies engage with Rackspace in a way that best meets their unique business needs. These programs emphasize specialization, Fanatical Support and support for hybrid cloud solutions to deliver short and long-term benefits to partners and to reward them more easily for their efforts.

“Hybrid cloud is driving innovation in the market, and our robust portfolio of hybrid cloud solutions, specialized expertise and a growing partner ecosystem puts Rackspace in a unique position,” said Knight. “We’ve enhanced our programs to help us map to our partners’ specific needs more easily.  The Rackspace Partner Network delivers a flexible way for our partners to build their businesses utilizing Rackspace service offerings.” 

Rackspace’s Partner Network programs include: 

  • Reseller Program – Allows companies to incorporate hybrid cloud hosting into their current product and service offerings. Resellers get access to key benefits such as competitive discounts, sales, marketing and technical resources, and on-demand training.
  • Referral Program – Provides a simplified process for referring Rackspace’s dedicated bare metal, Rackspace Private Cloud (RPC), public cloud, and email hosting to partners’ customers and prospects. Referral partners are rewarded for referring leads.
  • Cloud Affiliate Program – Enables companies to earn money and drive revenue through their own website by using Rackspace-approved web banners and text links.
  • Strategic Program — Designed for companies who deliver enterprise IT infrastructure services, system integration, digital marketing, content and ecommerce solutions.

“With the addition of Will Knight and by evolving a stronger, more diverse set of partner programs, Rackspace has shown that it’s ready to double down on its channel strategy,” said IDC analyst, Steve White.  “As its channel program matures, Rackspace will appeal to an even broader ecosystem of partners, which will help support future business growth in the U.S. and abroad.”

About Rackspace

Rackspace (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward Looking Statement

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning anticipated operational and financial benefits from Rackspace strategies related to additions or changes in leadership, the success of leadership transition, company growth or success of new sales initiatives, any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the integration and effectiveness of the new leadership into the Rackspace culture, the continuation of the current difficult economic conditions or further fluctuations, disruptions, instability or downturns in the economy, the effectiveness of managing company growth, infrastructure failures, technological and competitive factors, regulatory factors, and   other risks that are described in Rackspace Hosting’s Form 10-K for the quarter and year ended December 31, 2013, filed with the SEC on March 3, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Media Relations Contact:

Brandon Brunson

210-312-1357

brandon.brunson@rackspace.com

Rackspace Launches Digital Services Practice to Provide Digital Marketing Expertise for Leading Brands

Digital practice to provide contextual support, best practices and additional services for digital marketing workloads

SAN ANTONIO, Texas – March 3, 2014 – Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced it is launching a new practice focusing on digital marketing infrastructure and application hosting needs. Rackspace Digital delivers expertise to help companies more effectively engage with customers via a website, portal/extranet, mobile app or online store.

By working hand-in-hand with software platforms and system integrators, Rackspace Digital provides the reliable, fully managed service to help ensure the customer’s brand is never compromised. Through Fanatical Support®, customers receive specialized expertise to help architect and deliver a highly performant, scalable and reliable solution, on top of Rackspace’s unique hybrid cloud platform. The result is enhanced website performance and reliability for leading brands in the consumer retail market as an ongoing service, that scales to meet the demands of their high-traffic web events.

Rackspace Digital’s dedicated team specializes in support for web content management systems (WCMS), e-commerce solutions and mobile services, while offering advice based on years of working with demanding workloads for the world’s top digital agencies. For three consecutive years, Rackspace has been named the #1 hosting provider for the Internet Retailer 1000.

“As a company of specialists, Rackspace provides hybrid cloud solutions to achieve the best fit for each customer’s specific workloads. The depth of our experience with ecommerce, digital marketing, and content management — coupled with our Fanatical Support —makes us the partner of choice for global brands looking to strengthen their digital efforts,” said Taylor Rhodes, president of Rackspace. “Most other cloud providers are generalists, offering solutions for a broad audience, while significantly limiting the value they deliver to customers with unique business needs.”

According to a Forrester* survey , e-commerce platforms, web content management systems and mobile platforms are listed among technology investment priorities for e-business and channel strategy professionals in the coming year.

Through its experience in leading digital platforms, Rackspace Digital provides customers with best practices, architecture guidance and support in the following areas:

  • Web content management systems – Provides application and infrastructure hosting expertise for leading WCMS platforms, empowering users to deliver consistent, responsive, and reliable online experiences to customers. This includes WordPress, Drupal, Sitecore, Adobe Experience Manager (AEM) and Ektron.
  • E-commerce solutions – Using open, hybrid cloud infrastructure and services for building secure, scalable and highly available e-commerce stores for extending, enhancing and increasing online revenue via Magento, Oracle Commerce, Hybris or Intershop.
  • Mobile services – Delivers flexible, mobile application hosting infrastructure and application platform hosting expertise to empower users to develop highly scalable, reliable mobile services for customers using Node.js, FeedHenry and MutualMobile.
  • Critical Application Services – With up to a 100 percent uptime guarantee and backed by an aggressive service level agreement, Critical Application Services will initially be available for specific mission critical applications on Adobe AEM (CQ) and Oracle ATG, with more to follow.

“Our clients count on us to enable world-class digital experiences,” Paolo Yuvienco, global chief technology officer, DigitasLBi, said. “In turn, we count on Rackspace’s unique expertise and track record to work hand in hand with us to complete complex projects and to meet or exceed client expectations.”

“We know we can rely on Rackspace through the entire hosting lifecycle of our campaigns – from architecting to execution to their Fanatical Support,” Mohammad Wasim, global infrastructure lead at Sapient said.

For more information about Rackspace Digital, please visit: http://www.rackspace.com/digital/.

About Rackspace
Rackspace® (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack®, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support® helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward Looking Statements
This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with Rackspace Digital Services; anticipated operational and financial benefits from Rackspace Digital Services; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the possibility that expected benefits from Rackspace Digital Services may not materialize because the services are not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the products or services cost effectively, differentiate the products and services from competitive products and services or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the products or services, (iii) changes in technology which adversely affect the benefits of the services, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the products and services, and (vi) and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended September 30, 2013, filed with the SEC on November 11, 2013. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Rackspace Media Contact:
Andre Lenartowicz
512-921-4373
andre.lenartowicz@rackspace.com

* Forrester Research, Inc., “Commerce and Content: The Perfect Couple or a Tumultuous Affair?” November 2013

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