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Rackspace Appoints Ryan Neading as Chief Information Officer

SAN ANTONIO – April 10, 2014 – Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced the appointment of Ryan Neading as chief information officer.  Neading will be responsible for the Rackspace billing systems, internal IT systems and tools, technology operations, operational metrics and interfacing with external suppliers and resource providers, while reporting to Mark Roenigk, chief operating officer.

Neading brings with him over a decade of leadership experience and specialization in the high tech industry. Prior to joining Rackspace, Neading’s responsibilities were expanded to serve as the co-leader of eBay’s development site in Austin.

“Ryan Neading is an experienced leader in running world-class back office functions globally including financial systems and services, business management and analytics,” said Mark Roenigk, chief operating officer at Rackspace.  “Ryan’s skills and understanding of large scale enterprise technologies will help enhance the effectiveness of our operations and will add skills to our team of specialists who deliver expertise in running the world’s leading hybrid cloud.”

A firm believer in giving back to the community, Neading is active in serving in and donating technology to an elementary school in the Austin area.  He also participates in GirlStart, an initiative that encourages girls in science, technology, engineering and math.

“I am excited to join such a top notch team at Rackspace,” said Neading. “Implementing and running world-class enterprise systems, services and tools is fundamental in helping better serve our customers and Rackers around the globe.”

Neading earned a degree in Organizational Communication from Pepperdine University.

About Rackspace

Rackspace (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack®, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support® helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning anticipated operational and financial benefits from Rackspace strategies related to additions or changes in leadership, the success of leadership transition, company growth or success of new sales initiatives, any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the integration and effectiveness of the new leadership into the Rackspace culture, the continuation of the current difficult economic conditions or further fluctuations, disruptions, instability or downturns in the economy, the effectiveness of managing company growth, infrastructure failures, technological and competitive factors, regulatory factors, and   other risks that are described in Rackspace Hosting’s Form 10-K for the quarter and year ended December 31, 2013, filed with the SEC on March 3, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Rackspace Media Contact:


Christina Weaver

210-312-4593

Christina.weaver@rackspace.com

 

Rackspace DevOps Automation Service Helps Appboy Quickly Deploy and Scale Marketing Automation for Apps Platform

DevOps service delivers automated infrastructure, enabling Appboy to handle billions of data points every month

SAN ANTONIO, Texas – April 9, 2014 – Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced that Appboy, a leading platform for marketing automation for apps is leveraging Rackspace DevOps Automation Services to quickly deploy and scale their application platform. This service, which launched in December, is gaining momentum, as it is allowing Appboy and a variety of other companies to automate the process of deploying and scaling hybrid cloud infrastructure for fast-growing applications.

Rackspace DevOps Automation Service enables developers and IT departments to accelerate time to market for their products and features by allowing them to deploy, scale and test new configurations in hours rather than days. In addition, the service can help improve the process of software deployments and to create more frequent software releases, as automating processes will allow organizations to provision servers consistently and can help reduce mistakes typically caused by manual installation and configuration.

Prior to using Rackspace DevOps Automation Services, Appboy used a platform-as-a-service (PaaS) offering with mixed results. As the company grew and new customers created unpredictable spikes of traffic, some services were not performing as well as in the cloud. The PaaS solution lacked the ability to move CPU and memory intensive workloads to physical machines in conjunction with virtual machines. When building new virtual machines as peak traffic would hit, Appboy experienced lengthy server build times of almost thirty minutes. On top of this, Appboy had to rely on its PaaS provider for supporting the latest versions of core system components such as Ruby, which would not always be available on the PaaS directly after the public release.

“We started out by creating some of our own automation, except we were mostly hobbyists doing what we could,” said Jon Hyman, co-founder and chief information officer, Appboy. “After recognizing our own limitations, we began working with Rackspace and having their team of DevOps and server automation specialists who know best practices to help us simplify managing our environment. They can take control of our infrastructure and really understand everything that we are running on. It’s been really useful for us, as we are able to offload the majority of our server automation support over to Rackspace, while we focus on our core application.”

Highlights:

As the company is experiencing massive growth, Appboy uses Rackspace DevOps Automation Services atop a hybrid cloud to help deploy and scale applications more efficiently:

  • Agile infrastructure for massive scalability: Appboy is handling billions of data points each month from hundreds of millions of smartphone users. As they are adding more servers to meet the demand, their infrastructure has doubled in the last six months. The Rackspace DevOps team is building the agile infrastructure that can help handle current needs and scale up for the future.
  • Focusing on massive growth: Appboy has grown over 40x since mid-2013, and they need to focus on their application rather than server automation to meet their customer needs. Rackspace’s DevOps team works with Appboy to understand their application and automate application deployment and scaling, allowing Appboy to primarily focus on expanding their product.
  • Reducing server build times:  Appboy has been able to reduce server build times by 67 percent by using automation solutions built specifically for their needs and allowing them to handle unpredictable traffic spikes from hundreds of millions of users.

“The DevOps movement marks a significant shift in how compute, network, storage and other services are utilized, similar to how the Industrial Revolution drove step function change in manufacturing,” said Odus Wittenburg, senior vice president, Americas, Rackspace. “Rackspace DevOps Automation Service gives customers access to a team of DevOps specialists ready to help automate their application environments from the ground up so that they can deploy new features quickly, which drives customer satisfaction.”

DevOps Automation Services is expected to be available in general availability later this year. For more information, please visit: http://www.rackspace.com/devops/.

About Rackspace

Rackspace® (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack®, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support® helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or operational results related to any particular customer or customers of our customers associated with our hosting solutions; any other statements of expectation or belief; and any statements of assumptions underlying any of the foregoing.  Risks, uncertainties and assumptions include issues relating to the performance of a customer’s configuration caused by forces outside of the control of Rackspace; changes in the economy, technological and competitive factors, regulatory factors, and other risks that are described in Rackspace Hosting’s Form 10-K for the quarter and year ended December 31, 2013, filed with the SEC on March 3, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Rackspace Media Contact:

Andre Lenartowicz

210-312-1360

andre.lenartowicz@rackspace.com

Rackspace Appoints Industry Veteran Will Knight to Drive Channel Strategy

Enhanced Partner Network Emphasizes Specialization, Fanatical Support® and Hybrid Cloud Solutions to Deliver Increased Benefits

SAN ANTONIO, Texas – April 7, 2014 – Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced that industry veteran Will Knight has been named the new Vice President of Channel Partner Sales.  Mr. Knight is an international business leader with more than 20 years of experience in the IT industry across sales, marketing and channel strategies.

At Rackspace, Knight is responsible for building strategic and competitive channel partner programs, while driving overall partner sales. Prior to joining Rackspace, Knight was an executive at Microsoft where he served in a range of partner- and customer-facing roles across the U.S., China and Singapore.  During his tenure in Singapore as Microsoft’s Cloud Sales and Geo Expansion Lead for Asia Pacific, Knight more than doubled the business in the first year and expanded operations throughout Southeast Asia.  Most recently, he served as Microsoft’s Small and Medium Business Leader for Asia Pacific, where he led sales, marketing and channel management for SMB across the region.

A massive growth opportunity exists within the cloud market, and executing a channel strategy to engage partners in a meaningful and collaborative way is key to Rackspace Partner Network’s future success,” said Todd Cione, SVP Sales, Americas at Rackspace.  “Will is a proven leader who has built winning channel programs for top IT organizations across the globe, and we are excited for him to join the team.”

In his new role at Rackspace, Knight will lead the company’s enhanced partner network, which encompasses a variety of programs designed to help companies engage with Rackspace in a way that best meets their unique business needs. These programs emphasize specialization, Fanatical Support and support for hybrid cloud solutions to deliver short and long-term benefits to partners and to reward them more easily for their efforts.

“Hybrid cloud is driving innovation in the market, and our robust portfolio of hybrid cloud solutions, specialized expertise and a growing partner ecosystem puts Rackspace in a unique position,” said Knight. “We’ve enhanced our programs to help us map to our partners’ specific needs more easily.  The Rackspace Partner Network delivers a flexible way for our partners to build their businesses utilizing Rackspace service offerings.” 

Rackspace’s Partner Network programs include: 

  • Reseller Program – Allows companies to incorporate hybrid cloud hosting into their current product and service offerings. Resellers get access to key benefits such as competitive discounts, sales, marketing and technical resources, and on-demand training.
  • Referral Program – Provides a simplified process for referring Rackspace’s dedicated bare metal, Rackspace Private Cloud (RPC), public cloud, and email hosting to partners’ customers and prospects. Referral partners are rewarded for referring leads.
  • Cloud Affiliate Program – Enables companies to earn money and drive revenue through their own website by using Rackspace-approved web banners and text links.
  • Strategic Program — Designed for companies who deliver enterprise IT infrastructure services, system integration, digital marketing, content and ecommerce solutions.

“With the addition of Will Knight and by evolving a stronger, more diverse set of partner programs, Rackspace has shown that it’s ready to double down on its channel strategy,” said IDC analyst, Steve White.  “As its channel program matures, Rackspace will appeal to an even broader ecosystem of partners, which will help support future business growth in the U.S. and abroad.”

About Rackspace

Rackspace (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward Looking Statement

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning anticipated operational and financial benefits from Rackspace strategies related to additions or changes in leadership, the success of leadership transition, company growth or success of new sales initiatives, any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the integration and effectiveness of the new leadership into the Rackspace culture, the continuation of the current difficult economic conditions or further fluctuations, disruptions, instability or downturns in the economy, the effectiveness of managing company growth, infrastructure failures, technological and competitive factors, regulatory factors, and   other risks that are described in Rackspace Hosting’s Form 10-K for the quarter and year ended December 31, 2013, filed with the SEC on March 3, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Media Relations Contact:

Brandon Brunson

210-312-1357

brandon.brunson@rackspace.com

Rackspace Launches Digital Services Practice to Provide Digital Marketing Expertise for Leading Brands

Digital practice to provide contextual support, best practices and additional services for digital marketing workloads

SAN ANTONIO, Texas – March 3, 2014 – Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced it is launching a new practice focusing on digital marketing infrastructure and application hosting needs. Rackspace Digital delivers expertise to help companies more effectively engage with customers via a website, portal/extranet, mobile app or online store.

By working hand-in-hand with software platforms and system integrators, Rackspace Digital provides the reliable, fully managed service to help ensure the customer’s brand is never compromised. Through Fanatical Support®, customers receive specialized expertise to help architect and deliver a highly performant, scalable and reliable solution, on top of Rackspace’s unique hybrid cloud platform. The result is enhanced website performance and reliability for leading brands in the consumer retail market as an ongoing service, that scales to meet the demands of their high-traffic web events.

Rackspace Digital’s dedicated team specializes in support for web content management systems (WCMS), e-commerce solutions and mobile services, while offering advice based on years of working with demanding workloads for the world’s top digital agencies. For three consecutive years, Rackspace has been named the #1 hosting provider for the Internet Retailer 1000.

“As a company of specialists, Rackspace provides hybrid cloud solutions to achieve the best fit for each customer’s specific workloads. The depth of our experience with ecommerce, digital marketing, and content management — coupled with our Fanatical Support —makes us the partner of choice for global brands looking to strengthen their digital efforts,” said Taylor Rhodes, president of Rackspace. “Most other cloud providers are generalists, offering solutions for a broad audience, while significantly limiting the value they deliver to customers with unique business needs.”

According to a Forrester* survey , e-commerce platforms, web content management systems and mobile platforms are listed among technology investment priorities for e-business and channel strategy professionals in the coming year.

Through its experience in leading digital platforms, Rackspace Digital provides customers with best practices, architecture guidance and support in the following areas:

  • Web content management systems – Provides application and infrastructure hosting expertise for leading WCMS platforms, empowering users to deliver consistent, responsive, and reliable online experiences to customers. This includes WordPress, Drupal, Sitecore, Adobe Experience Manager (AEM) and Ektron.
  • E-commerce solutions – Using open, hybrid cloud infrastructure and services for building secure, scalable and highly available e-commerce stores for extending, enhancing and increasing online revenue via Magento, Oracle Commerce, Hybris or Intershop.
  • Mobile services – Delivers flexible, mobile application hosting infrastructure and application platform hosting expertise to empower users to develop highly scalable, reliable mobile services for customers using Node.js, FeedHenry and MutualMobile.
  • Critical Application Services – With up to a 100 percent uptime guarantee and backed by an aggressive service level agreement, Critical Application Services will initially be available for specific mission critical applications on Adobe AEM (CQ) and Oracle ATG, with more to follow.

“Our clients count on us to enable world-class digital experiences,” Paolo Yuvienco, global chief technology officer, DigitasLBi, said. “In turn, we count on Rackspace’s unique expertise and track record to work hand in hand with us to complete complex projects and to meet or exceed client expectations.”

“We know we can rely on Rackspace through the entire hosting lifecycle of our campaigns – from architecting to execution to their Fanatical Support,” Mohammad Wasim, global infrastructure lead at Sapient said.

For more information about Rackspace Digital, please visit: http://www.rackspace.com/digital/.

About Rackspace
Rackspace® (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack®, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support® helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward Looking Statements
This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with Rackspace Digital Services; anticipated operational and financial benefits from Rackspace Digital Services; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the possibility that expected benefits from Rackspace Digital Services may not materialize because the services are not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the products or services cost effectively, differentiate the products and services from competitive products and services or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the products or services, (iii) changes in technology which adversely affect the benefits of the services, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the products and services, and (vi) and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended September 30, 2013, filed with the SEC on November 11, 2013. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Rackspace Media Contact:
Andre Lenartowicz
512-921-4373
andre.lenartowicz@rackspace.com

* Forrester Research, Inc., “Commerce and Content: The Perfect Couple or a Tumultuous Affair?” November 2013

Lanham Napier Retires as CEO of Rackspace

 Co-Founder and Executive Chairman Graham Weston Appointed CEO

While Board Searches for Long-Term Successor

SAN ANTONIO, Texas – Feb. 10, 2014 – Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced that Lanham Napier retired from the company as Chief Executive Officer and as a member of the Board of Directors. Graham Weston, Rackspace’s co-founder and Executive Chairman of the Board of Directors, has been appointed Chief Executive Officer. Mr. Napier plans to invest in and advise other entrepreneurial companies following a decision to step away from public company executive leadership. He will remain a consultant to Rackspace for the next several months to ensure a smooth transition.

“It has been a privilege to be part of Rackspace for the past fourteen years,” said Mr. Napier. “I have enjoyed working with Rackers and our customers to bring Fanatical Support® to the fast-growing market of cloud computing. My decision to step down as CEO was a difficult one, but it’s the right choice for me and for the company. With the board and management team aligned around our 2014 strategy and financial plan, I believe now is a natural transition point to select a new leader for the next exciting phase of Rackspace’s growth. I look forward to following Rackspace’s success as I return to my entrepreneurial roots – to build new things and invest in disruptive ideas.”

“Graham is the right person to step in and lead Rackspace since he’s been with the company from the beginning and served us well previously as CEO for seven years. I am confident that Rackspace’s future is brighter than ever and that Graham and Taylor Rhodes, as president, will continue to build on our success.”

The Rackspace Board of Directors has also initiated a comprehensive search process to identify a long-term successor CEO and retained a leading executive recruiting firm to assist in the search. The search includes a full review of internal and external candidates.

James Bishkin, lead director on the Rackspace Board of Directors, stated, “Under Lanham’s leadership, Rackspace grew from a small startup to a global $1.5 billion public company, serving more than 200,000 customers, and has been one of the fastest-growing firms on the New York Stock Exchange. We are grateful for the way Lanham positioned Rackspace for continuing success in this attractive and growing market.

“The Board has great confidence that Graham is the right person to guide Rackspace while it conducts a thorough search for a CEO with the talent and passion to lead the company during its next phase of growth.”

Mr. Weston stated, “I’m personally grateful to Lanham for fourteen years of partnership and friendship as we worked side-by-side to build this company.  Lanham has been an inspiring and successful leader, and we wish him all the best as he pursues his other passions.

“I am honored to step back in as CEO and to partner with Taylor in his role as president. As more and more companies adopt hybrid cloud computing and seek advice to get the best performance and cost-efficiencies, our Fanatical Support services will be more valuable than ever — especially as we expand our technical expertise to help customers deploy complex IT architectures and applications.”

About Graham Weston

Graham Weston is Chairman and Chief Executive Officer of Rackspace. He provided capital for the formation of Rackspace in December 1998 and served as Chief Executive Officer from July 1999 to August 2006.

Prior to joining Rackspace, Mr. Weston was a successful real estate entrepreneur. He remains Chief Executive Officer of Weston Properties, which owns and manages industrial and office properties. He received his B.S. degree from Texas A&M University.

About Rackspace

Rackspace (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward-Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning anticipated operational and financial benefits from Rackspace strategies related to additions or changes in leadership, the success of leadership transition, company growth or success of new operational initiatives, any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the integration and effectiveness of new leadership into the Rackspace culture and business operations, instability or downturns in the economy, the effectiveness of managing company growth, infrastructure failures and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended September 30, 2013, filed with the SEC on November 12, 2013. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

 

Media Relations Contact:

Brandon Brunson

210-312-1357

brandon.brunson@rackspace.com

Rackspace Ranks 29 on FORTUNE List of “100 Best Companies to Work For” 2014

SAN ANTONIO—Jan. 16, 2014 — Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced it has been ranked 29 on the 2014 FORTUNE 100 Best Companies to Work For® list. FORTUNE has named Rackspace as one of America’s top workplaces in six of the past seven years.

Rackspace was selected among hundreds of companies vying for a place on the list this year. Applicant companies opt to participate in the selection process, which includes an employee survey and an in-depth questionnaire about their programs and company practices. Great Place to Work® then evaluates each application using its unique methodology based on five dimensions: credibility, respect, fairness, pride and camaraderie.

The results of the Great Place to Work® rankings found that Rackspace ranked highly with its employees, Rackers, in the great pride, great atmosphere, great communications and great challenges categories. On its Great Rated! Site, many Rackers cited the startup atmosphere and the company’s adherence to its core values as major benefits of employment at Rackspace.

“Rackers make our company great and we are thrilled that Fanatical Support® and employee engagement got us here once again. Fanatical Support reflects the passion, commitment and talent our employees bring to delivering a service that enables our customers to have great business outcomes,” said Lanham Napier, CEO of Rackspace. “We are privileged to be included among the many admired companies on the FORTUNE Best Places to Work For list for 2014.“

Rackspace provides its customers unrivalled support and the constant availability to ensure customers’ applications and infrastructures are running smoothly. Rackspace believes passionate employees are the key to its business and finding the right Rackers is essential to maintaining company culture. In continuing to deliver Fanatical Support, Rackspace searches for employees who possess both a positive attitude and willingness to learn and grow.

“Part of the magic of the list is its diversity across industries, geographies, and the companies appearing on this year’s list come from an array of industries. As companies’ external reputations become intrinsically linked to who they are internally, being known as a great workplace will become imperative. The FORTUNE 100 Best Companies to Work For® list grows more competitive every year and this list represents the best of the best,” said China Gorman, global chief executive officer of Great Place to Work®. “While each company is unique, what they have in common are strong cultures that support positive workplaces.”

Rackspace continued to expand its global workforce in 2013. Rackspace currently has more than 151 positions open in San Antonio, Austin, San Francisco, Blacksburg and a half-dozen other U.S. cities as well as in Australia, Europe and Asia.  Those openings, in departments ranging from software development to tech support and sales, can be seen at http://talent.rackspace.com/.

To see the complete 2014 FORTUNE 100 Best Companies to Work For® list, visit http://www.Fortune.com/BestCompanies.

Methodology

To pick the 100 Best Companies to Work For, FORTUNE partners with the Great Place to Work Institute to conduct the most extensive employee survey in corporate America; 257 firms participated in this year’s survey. More than 252,000 employees at those companies were surveyed by the institute, a global research and consulting firm operating in 45 countries around the world. Two-thirds of a company’s score is based on the results of the institute’s Trust Index survey, which is sent to a random sample of employees from each company. The survey asks questions related to their attitudes about management’s credibility, job satisfaction, and camaraderie. The other third is based on responses to the institute’s Culture Audit, which includes detailed questions about pay and benefit programs and a series of open-ended questions about hiring practices, methods of internal communication, training, recognition programs, and diversity efforts. After evaluations are completed, if news about a company comes to light that may significantly damage employees’ faith in management, we may exclude it from the list. Any company that is at least five years old and has more than 1,000 U.S. employees is eligible.

About Rackspace

Rackspace (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward-Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements about historical results or third party data that may suggest trends for our business or industry; any statements of the plans, strategies, and objectives of Rackspace for future operations or growth; any statements of expectation or belief regarding future events, and any statements of assumptions underlying any of the items mentioned. Risks, uncertainties and assumptions include the possibility that expected growth or success may not materialize because of Rackspace’s failure to sustain a culture that inspires employees to provide Fanatical Support, failure to execute on its operational plans, rapid technological changes that adversely affect the demand for Rackspace products and services, shifts in customer demand, customers’ and potential customers’ acceptance of Rackspace products and services, and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended September 30, 2013, filed with the SEC on November 12, 2013. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

 

Media Contact:

Christina Weaver

210-312-4593

Christina.weaver@rackspace.com

Rackspace Veteran Taylor Rhodes Appointed President

 SAN ANTONIO, Texas – Jan. 13, 2014 – Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced that Taylor Rhodes, the company’s Chief Customer Officer (CCO), has been appointed President, effective immediately.

Mr. Rhodes joined Rackspace in 2007 and has served in a variety of leadership positions within the company. Prior to his role as CCO, Mr. Rhodes served as Senior Vice President and Managing Director of Rackspace International. In his various roles, Mr. Rhodes has guided the company towards its mission of bringing the power of Rackspace’s hybrid cloud portfolio, backed by Fanatical Support®, to global markets. Additionally, he has played an integral role in evolving Fanatical Support for the benefit of customers worldwide, which has enabled Rackspace to advance its position as the service leader in the industry.

“Taylor is a proven operational veteran with outstanding strategic and leadership skills,” said Rackspace CEO Lanham Napier.  “He has generated strong growth in all the businesses he has led. Our international business, for example, grew 30 percent a year under his leadership. His relationships with customers and his deep understanding of the market and where it’s headed will be invaluable as he steps into this new role. Taylor’s promotion represents a successful example of the company’s long-term talent-development plan.”

“I believe Rackspace is well-positioned for growth and I’m enthusiastic about the opportunities ahead,” said Mr. Rhodes.  “As more and more companies adopt hybrid cloud computing and seek advice on how to get the best performance and cost-efficiencies, our Fanatical Support services will be more valuable than ever — especially as we broaden our technical expertise to enhance support of customers’ complex IT architectures and applications.”

About Taylor Rhodes

Taylor Rhodes is President of Rackspace, responsible for the company’s operations worldwide. In his previous role, as Senior Vice President and Chief Customer Officer, Mr. Rhodes was responsible for Rackspace’s Sales and Fanatical Support organizations globally. He has worked closely with the product and marketing teams to develop the company’s differentiated strategy, and was specifically responsible for leveraging the power of the hybrid cloud, open technologies and Fanatical Support to acquire new customers and grow relationships with existing customers.

Mr. Rhodes has also served as Senior Vice President and Managing Director, International, where he was responsible for developing the company’s strategic priorities and creating business growth across international markets in Europe, Asia and Australia.

Mr. Rhodes joined Rackspace in 2007 to lead the sales and support organization, which focused on delivering Fanatical Support to more than 1,000 of the company’s largest and most complex customers. He then went on to launch Rackspace Enterprise Services, which accelerated the company’s expansion of services to larger customers.

Before joining Rackspace, Mr. Rhodes worked at EDS in a series of progressively more challenging leadership roles, managing end-to-end relationships with large global customers. He is a former U.S. Marine Corps infantry officer and holds a MBA degree from The University of North Carolina at Chapel Hill. 

About Rackspace

Rackspace (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward-Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning anticipated operational and financial benefits from Rackspace strategies related to additions or changes in leadership, the success of leadership transition, company growth or success of new operational initiatives, any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the integration and effectiveness of new leadership into the Rackspace culture and business operations, instability or downturns in the economy, the effectiveness of managing company growth, infrastructure failures and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended September 30, 2013, filed with the SEC on November 12, 2013. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Investor Relations Contact:

Jessica Drought

210-312-4191

ir@rackspace.com

 

Media Relations Contact:

Brandon Brunson

210-312-1357

brandon.brunson@rackspace.com

Rackspace Announces New DevOps Automation Service to Increase Speed and Agility for Software Developers and IT

New service provides companies with expertise to build, manage and maintain DevOps-oriented systems

SAN ANTONIO, Texas – Dec. 12, 2013 – Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced it is extending its Fanatical Support® to help customers automate their cloud infrastructure with a new managed support service for DevOps tools. The new DevOps Automation Service will help developers automate the process of deploying and scaling hybrid cloud infrastructure for fast-growing applications, while advancing the adoption of the DevOps methodology among software and IT teams.

The DevOps Automation Service will enable developers and IT departments to accelerate time to market for their products and features by allowing them to deploy, scale and test new configurations in hours rather than days. In addition, the service will help improve the quality of software deployments and to create more frequent software releases, as automating processes will allow organizations to provision servers consistently and free of mistakes typically caused by manual installation and configuration.

“Today’s market demands the speed and efficiency of IT automation. Rather than sacrificing quality or uptime because of avoidable human errors, devops methodology and practices of agility and automation can reduce human interaction with code and infrastructure, allowing development and other teams to focus on their primary objectives and business,” said 451 Research Senior Analyst Jay Lyman. “This continuous deployment approach to infrastructure can accelerate release time and time-to-market for applications and features by reducing errors and test time and supporting devops processes.”

“It’s hard to find, recruit and train DevOps talent, so our customers and prospects wanted us to provide the expertise they need to automate their own IT needs,” said Jonathan Siegel, product director, Rackspace. “The DevOps Automation Service is comprised of the same tools and best-practices that enabled Rackspace to launch 18 new cloud products, push code into production more than 2,500 times and run over 15,000 automated tests last year. These tools have had a significant and positive impact on our ability to execute and, through the service, we look to extend the same value to our customers.”

Benefits of the new DevOps Automation Service include:

  • Enhanced Infrastructure Automation – Enables customers to improve quality and velocity of software release, and to synchronize development and staging environments with production environment using configuration management tools such as Chef; collect application performance metrics (APM) to view code impact changes with application monitoring tools such as New Relic, statsD, Graphite, or Cloud Monitoring; build workflows to automate routine maintenance tasks using workflow automation tools such as Rundeck and Jenkins, aggregate logs from all devices to identify patterns and spot anomalies using log aggregation tools such as logstash; manage caching needs with tools such as Memcache, Varnish and more. Multi-server environments are now provisioned in minutes instead of the hours it previously took without automation tools.
  • Managed Services – Enables customers to focus on innovation and other tasks that add value to the business by allowing Rackspace to design, build, configure, monitor and optimize both the infrastructure, software stack and the automation tools.
  • Support for Linux-based technologies (Windows coming soon) – Supports DevOps tools up and down the stack, ranging from application and infrastructure monitoring to MongoDB and MySQL database support including PHP, Python, Ruby, Go, Java, Node.js, Ruby on Rails, Flask, Meteor, MySQL, MongoDB, Riak, Cassandra, Solr, Elasticsearch, Hadoop, MySQL, PostgreSQL, Memcache, Varnish, Redis, Cloud Monitoring, RabbitMQ, ActiveMQ and more.

The new DevOps Automation Service offering is built to help improve various phases of the application lifecycle. Customers in the Rackspace early access program are using the DevOps Automation Service to:

  • Enforce consistency – Customers are able to create identical development, staging, and testing environments based on same configurations.
  • Manage configurations – Customers are getting the right balance of base images and instance configuration at build time, simplifying image management and instance building across infrastructure types.
  • Manage change – Rackspace helps adhere to strict source control practices for customer environments so that any changes can always be audited, tracked and reversed if needed.
  • Respond to monitoring alerts – Rackspace configures the monitoring, manages the environment, and responds to alerts as they occur so that customers can focus on their application.

“Without this service, we would have to manage 24/7 operations, hire additional staff to perform critical work on our environment, and worry about whether our environments were always in sync with each other,” said Trevor White, chief technology officer, LeadOutcome. “With DevOps, we can take advantage of the extensive knowledge, best practices and experience Rackspace brings to the table. Having one company support both the infrastructure and the DevOps tools gives us more confidence that things will work the way we need them to work 100 percent of the time.”

For more information about Rackspace’s DevOps Automation Service, please visit: http://www.rackspace.com/devops/.

About Rackspace

Rackspace® (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack®, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support® helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with the Rackspace DevOps Automation Service; anticipated operational and financial benefits from the DevOps Automation Service; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the possibility that expected benefits from the DevOps Automation Service may not materialize because the services are not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the products or services cost effectively, differentiate the products and services from competitive products and services or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the products or services, (iii) changes in technology which adversely affect the benefits of the product, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the products and services, and (vi) and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended September 30, 2013, filed with the SEC on November 11, 2013. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Rackspace Media Contact:
Andre Lenartowicz
512-921-4373
andre.lenartowicz@rackspace.com

Rackspace Enhances Hybrid Cloud With New Performance Cloud Servers

Performance Cloud Servers with all SSD storage, redundant 10-Gigabit networking, Intel® Xeon® E5 processors, and larger RAM deliver 2.6x more overall performance*

November 5, 2013 - Rackspace® Hosting (NYSE: RAX), the open cloud company, today announced its architecturally redesigned public cloud with Performance Cloud Servers.  These new servers are designed to deliver enhanced levels of application performance with greater speed, throughput and reliability.  This public cloud offering creates a powerful hosting platform for a variety of workloads, ranging from basic web hosting to large scale NoSQL data stores like MongoDB and Cassandra.

“In today’s world of instant demand, applications must be capable of scaling fast, and performing at scale without compromise. As a cloud provider, our role is to enable that without customers having to over-provision and constantly re-architect their applications,” said Rick Jackson, chief marketing officer at Rackspace. “Our mission is to provide our customers with the best-fit infrastructure to optimize the performance of their applications, and today we are redefining the benchmark for performance in a public cloud offering as part of our hybrid cloud portfolio.”

The new Performance Cloud Servers are designed with 100 percent data center-grade, RAID 10-protected solid-state disks (SSDs), powerful Intel® Xeon® E5 processors, up to 120 Gigabytes of RAM, and 40 Gigabits per second of highly available network throughput to the host. These servers deliver more total performance over existing Cloud Servers as follows*:

  • 4X more total RAM
  • 2X more total CPU performance
  • 132X more total disk I/O (input/output)
  • 8.3X more total network bandwidth
  • 2.6X more total overall performance

In addition, the new Performance Cloud Servers’ high throughput network has been specifically designed to work with Cloud Block Storage, delivering up to 1.5X more disk I/O performance for Standard volumes and 2.5X more disk I/O performance for SSD volumes**.

“In the old world, we were limited by the number of transactions per second SQL Server could handle,” said Matthew Swanson, chief software architect, Commissions Inc. “With Performance Cloud, we saw upwards of 3,500 peak transactions per second. In less than 15 minutes I was able to parse through more than 6 Gigabytes of log files and put just over 1.5M rows in our SQL Server database. Performance cloud servers are fast, very fast.”

Performance Cloud Servers are powered by OpenStack enabling programmatic and on-demand access.  Customers can connect the new cloud servers to dedicated bare metal servers as part of the Rackspace Hybrid Cloud, which can provide an unparalleled level of application performance. With the unique combination of hybrid, open and Fanatical Support®, Rackspace provides expert help through all aspects of the customer’s experience from planning and architecting to day-to-day proactive management.

“Customers of cloud computing services are increasingly looking for higher performance offerings,” said Jason Waxman, vice president of Intel’s Cloud Platforms Group. “Our work with Rackspace to deliver world class performance in the cloud using Intel® Xeon® processors, Intel SSDs and Intel 10Gb Ethernet enables us both to serve today’s most demanding cloud applications. By making this powerful technology available to run the world’s largest OpenStack-based cloud platform, the Intel and Rackspace combination makes for a compelling cloud solution.”

Performance Cloud Servers are immediately available in the Rackspace Northern Virginia region.  The new cloud servers will come online in the Dallas, Chicago and London regions later in November, and Sydney and Hong Kong regions will follow in the first half of 2014.

For more information on Performance Cloud Servers visit: http://www.rackspace.com/cloud/servers/

*Benchmarks compare a 30GB Standard Cloud Server to a 120GB Performance Cloud Server, the largest available in each class.  Multiple tests were run for each benchmark and the average score taken.   Linux kernel compile time was used to measure CPU performance, fio to measure disk I/O, iperf to measure network bandwidth and unixbench to measure overall performance.

** Benchmarks use fio to compare Cloud Block Storage Standard and SSD volume performance on a 15GB Standard Cloud Server and 15GB Performance Cloud Server.  Multiple tests were run and the average score taken.

About Rackspace

Rackspace® (NYSE: RAX) is the global leader in hybrid cloud and founder of OpenStack®, the open-source operating system for the cloud. Hundreds of thousands of customers look to Rackspace to deliver the best-fit infrastructure for their IT needs, leveraging a product portfolio that allows workloads to run where they perform best—whether on the public cloud, private cloud, dedicated servers, or a combination of platforms. The company’s award-winning Fanatical Support® helps customers successfully architect, deploy and run their most critical applications. Headquartered in San Antonio, TX, Rackspace operates data centers on four continents. Rackspace is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward Looking Statement

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with the Performance Cloud Servers; anticipated operational and financial benefits from the Performance Cloud Servers; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the possibility that expected benefits from the Performance Cloud Servers may not materialize because the services are not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the products or services cost effectively, differentiate the products and services from competitive products and services or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the products or services, (iii) changes in technology which adversely affect the benefits of the product, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the products and services, and (vi) and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended June 30, 2013, filed with the SEC on August 9, 2013. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Media Contact:
Christina Weaver
Christina.weaver@rackspace.com
210-312-4593

Rackspace® Hosting Elects Ossa Fisher To Board of Directors

SAN ANTONIO, October 31, 2013 – Rackspace Hosting, (NYSE: RAX), the open cloud company, today announced that Ossa Fisher has joined the Rackspace Board of Directors. Fisher will serve on the Rackspace Board, while continuing her on-going tenure as senior vice president for strategy and analytics at global dating leader, Match.com, where she has built a reputation for wide-ranging industry insight, marketing analytics, and product development.

“We are excited to welcome Ossa Fisher to Rackspace with her excellent understanding of competitive environments, financial modelling and customer segmentation. Her industry knowledge and personal enthusiasm will serve us well, as Rackspace continues to build one of the world’s greatest service organizations,” said Graham Weston, chairman at Rackspace. “Ossa’s breadth of experience will help us drive forward in a hybrid cloud world.”

Swedish-born Fisher has a career history spanning growth strategy, customer analytics and marketing, all within competitive business industries. Fisher has a broad range of expertise in technology and media, including more than 10 years in the Technology, Media and Telecom practices of both Bain & Company and Goldman, Sachs & Co. Fisher also worked for the World Bank Group in the information technology investment division. Most recently, she joined the executive team of Match, Inc, which includes over 30 global dating brands, and focuses on strategic vision and analytical data mining and processing.

Fisher holds a BA in Economics from Yale University, an MA in Education from Stanford University and an MBA from Stanford Graduate School of Business. She is active in the Dallas community, serving as Chair of Uplift Education’s Southwest Dallas Board and as a board member on the Woodall Rogers Park Foundation Board.

“I am honored to join such a talented and innovative team at Rackspace. In particular, I am excited about Rackspace’s service-orientation and nimbleness, which allows it to adjust to customer needs quickly and efficiently. It is a privilege to consider myself a Racker,” said Fisher.

About Rackspace

Rackspace® (NYSE: RAX) is the open cloud company and founder of OpenStack, the standard open-source operating system for cloud computing. Rackspace delivers its renowned Fanatical Support® to more than 200,000 business customers, from data centers on four continents.  Rackspace is a leading provider of hybrid clouds, which enable businesses to run their workloads where they run most effectively — whether on the public cloud, a private cloud, dedicated servers, or a combination of these platforms. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company, and is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.com.

Forward-Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning anticipated operational and financial benefits from Rackspace strategies related to additions or changes in leadership, any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the integration and effectiveness of new leadership into the Rackspace culture and business operations, instability or downturns in the economy, the effectiveness of managing company growth, infrastructure failures and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended June 30, 2013, filed with the SEC on August 9, 2013. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

 

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