Configuring Outlook to connect to your email provider can be a confusing and difficult experience. We often ask end-users to understand the difference between POP, IMAP and SMTP. They must configure incoming and outgoing server hostnames. They need to specify authentication settings and check server port numbers. This is all very confusing and leads to frustrated customers and increased calls to administrators and support.
The autodiscover service makes it easy to configure Outlook and other email programs. For years our Hosted Exchange customers have utilized the autodiscover service to simplify Outlook setup. Now, autodiscover is available for Rackspace Email and Exchange Hybrid customers as well.
To utilize autodiscover, a one-time DNS setup step is required for administrators to add a CNAME record. Once enabled for the domain, autodiscover provides configuration details to Outlook and other email programs when a new profile is created. Users simply enter their email address and password and autodiscover does the rest. Rackspace Email accounts are configured for secure IMAP and SMTP, while Exchange users continue to be configured appropriately for Exchange.
We are excited about how simple autodiscover makes email setup for our customers. All new domains purchased through Rackspace Email & Apps are automatically enabled with autodiscover and we encourage all of our customers to configure autodiscover on their domains. For more information and details on how to setup autodiscover for your domain, check out this Support Site article.