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Keeping It Real In Live Chat

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Customers are always sending us gifts or offering to take us to dinner but we had never received a marriage proposal…until now.  Kelly (support fanatic) had a great live chat with a customer recently that started off with “I Love You” and ended with “Yea, Beers.” Check it out:

§   [13:31:14] Customer: I LOVE  YOU!

§   [13:31:32] Customer: please seriously, come over to NY so i can put a ring on your  finger you just made my day

§   [13:31:36] Customer: im such a linux idiot

§   [13:31:51] Kelly: Well I’m a guy so  that would be a bit odd ?

§   [13:31:56] Kelly:  But a beer would work!

§   [13:31:59] Customer: oh dude

§   [13:32:01] Customer: gross

§   [13:32:06] Customer: sorry the name through  it off

§   [13:32:13] Kelly: No worries… it happens alot ?

§   [13:32:17] Customer: yea beers!

About the Author

This is a post written and contributed by Angela Bartels.

Angela runs integrated marketing campaigns for Rackspace. She started at Rackspace in 2003 and has done everything from Linux support, account management, sales, product marketing and now lives in marketing. She left Rackspace in 2005 to work for PEER 1 Hosting but returned in 2009 because she was interested in the cloud computing movement (and has always been a Racker at heart). Angela is a strong believer in the power of storytelling.


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16 Comments

ROFLCOPTER! Tooooo funny!

avatar Lee G. on December 14, 2009 | Reply

Jersey turnpike much?

avatar Former racket on February 19, 2012

Funny, but you do realize that you have an employee here saying that a guy putting a ring on another guy’s finger is “a bit odd”?

Of course people are entitled to their opinions, but is this one that you’re okay with broadcasting from your company blog without some sort of “We do not endorse the views expressed in this chat log” statement?

avatar Jake Boxer on December 14, 2009 | Reply

I think its obvious that it is nothing more than the reps opinion, which you mentioned he is entitled to. Do they really need to fill this post with legalese? This was a funny awkward moment for both of them and something that happens on live chat everywhere I’m sure. Let’s keep it light and not make mountains out of molehills :)

avatar Chad Keck on December 14, 2009

No, they don’t need to fill things with legalese. They can do whatever they want, as long as they’re okay with offending potential customers.

avatar Jake Boxer on December 14, 2009

Jake – nobody said the customer in question was male, only that the customer and Kelly agreed that neither liked the idea of the customer putting a ring on Kelly’s finger once it was revealed he’s male rather than female as most would assume. There is nothing wrong with not liking the idea of having a relationship with someone!

For that matter, regardless of gender getting proposed to as part of a customer service call is indeed “a bit odd”!

avatar James Sutherland on December 14, 2009

James: You’d be right if he’d just said “that would be a bit odd,” but instead he said “Well I’m a guy so that would be a bit odd.” If Kelly were, in fact, a girl, would “Well I’m a girl so that would be a bit odd” make any sense?

avatar Jake Boxer on December 14, 2009

[…] Keeping It Real In Live Chat Like It? Share […]

avatar Daily Digest for December 14th | Lee Graham | GOAT = Geek Of All Trades on December 14, 2009 | Reply

@Jake Boxer, why so serious? @rackspace very funny keep it up guys

avatar jacob burch on December 14, 2009 | Reply

Being offended by something means I’m being too serious?

avatar Jake Boxer on December 14, 2009

Life must get stressful if you find something like *this* offensive. No offence! ;)

avatar Ryan on December 15, 2009

Hi Guys, Thanks for all the discussion here. Rackspace does not endorse the view expressed in the chat log, and meant to offend no one. We just meant to illustrate how Fanatical Support illicits some of the real emotions between our customers, and support team. Thanks again for the good discussion.

avatar Emil Sayegh on December 14, 2009 | Reply

Emil: Understood, thanks for the clarification.

avatar Jake Boxer on December 14, 2009

Congrats Kelly, Where should I send the wedding gift? :)

avatar Justin on December 15, 2009 | Reply

[…] Keeping It Real In Live Chat […]

avatar Daily Digest for December 15th | Lee Graham | GOAT = Geek Of All Trades on December 15, 2009 | Reply

Ummm, we need more female customer service reps, thanks. Too many meat headed geeks lulz

avatar Trevor on December 21, 2009 | Reply

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