Keeping It Real In Live Chat

Filed in
on December 14th, 2009 by Angela Bartels

Customers are always sending us gifts or offering to take us to dinner but we had never received a marriage proposal…until now. Kelly (support fanatic) had a great live chat with a customer recently that started off with “I Love You” and ended with “Yea, Beers.” Check it out:

§   [13:31:14] Customer: I LOVE YOU!

§   [13:31:32] Customer: please seriously, come over to NY so i can put a ring on your finger you just made my day

§   [13:31:36] Customer: im such a linux idiot

§   [13:31:51] Kelly: Well I’m a guy so that would be a bit odd ?

§   [13:31:56] Kelly: But a beer would work!

§   [13:31:59] Customer: oh dude

§   [13:32:01] Customer: gross

§   [13:32:06] Customer: sorry the name through it off

§   [13:32:13] Kelly: No worries… it happens alot ?

§   [13:32:17] Customer: yea beers!

About the Author

This is a post written and contributed by Angela Bartels.

Angela is a Racker that started in 2003, left in 2005 and returned in 2009 because she missed Rackspace so much. She is a content marketer that enjoys working on content to help educate the world about cloud computing. She's worked directly with customers in technical support, account management, product and now in marketing, she's passionate about finding new customers through compelling stories.

16 Comments

ROFLCOPTER! Tooooo funny!

Lee G. on December 14, 2009 | Reply

Jersey turnpike much?

Former racket on February 19, 2012

Funny, but you do realize that you have an employee here saying that a guy putting a ring on another guy’s finger is “a bit odd”?

Of course people are entitled to their opinions, but is this one that you’re okay with broadcasting from your company blog without some sort of “We do not endorse the views expressed in this chat log” statement?

Jake Boxer on December 14, 2009 | Reply

I think its obvious that it is nothing more than the reps opinion, which you mentioned he is entitled to. Do they really need to fill this post with legalese? This was a funny awkward moment for both of them and something that happens on live chat everywhere I’m sure. Let’s keep it light and not make mountains out of molehills

Chad Keck on December 14, 2009

No, they don’t need to fill things with legalese. They can do whatever they want, as long as they’re okay with offending potential customers.

Jake Boxer on December 14, 2009

Jake – nobody said the customer in question was male, only that the customer and Kelly agreed that neither liked the idea of the customer putting a ring on Kelly’s finger once it was revealed he’s male rather than female as most would assume. There is nothing wrong with not liking the idea of having a relationship with someone!

For that matter, regardless of gender getting proposed to as part of a customer service call is indeed “a bit odd”!

James Sutherland on December 14, 2009

James: You’d be right if he’d just said “that would be a bit odd,” but instead he said “Well I’m a guy so that would be a bit odd.” If Kelly were, in fact, a girl, would “Well I’m a girl so that would be a bit odd” make any sense?

Jake Boxer on December 14, 2009

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Daily Digest for December 14th | Lee Graham | GOAT = Geek Of All Trades on December 14, 2009 | Reply

@Jake Boxer, why so serious? @rackspace very funny keep it up guys

jacob burch on December 14, 2009 | Reply

Being offended by something means I’m being too serious?

Jake Boxer on December 14, 2009

Life must get stressful if you find something like *this* offensive. No offence!

Ryan on December 15, 2009

Hi Guys, Thanks for all the discussion here. Rackspace does not endorse the view expressed in the chat log, and meant to offend no one. We just meant to illustrate how Fanatical Support illicits some of the real emotions between our customers, and support team. Thanks again for the good discussion.