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Important information: POP, IMAP, SMTP, and Webmail Settings

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It has been exciting and gratifying to see us move to the last stages of our infrastructure upgrade.  By and large, it has proceeded very smoothly considering the vast amount of work that has been undertaken.

I have been sending emails to the alert addresses entered by email administrators in the control panel, but a few customers have left that field empty or it has an old address, so that information hasn’t made it to everyone.

We are now migrating private label webmail sites over to the new system.  It is critical that all email client programs and customized DNS records have the correct information in order for your service to continue uninterrupted.

POP Setting: pop.emailsrvr.com

IMAP Setting: imap.emailsrvr.com

SMTP Setting: smtp.emailsrvr.com

Secure Settings: secure.emailsrvr.com (for POP, IMAP, & SMTP)

Please note

The new system has the latest-and-greatest design and ability to load balance and hot-failover private label webmail sites.  However, the new system requires that the private label site *not* have the same hostname as your POP, IMAP, and SMTP settings (i.e. "mail.yourdomain.com" can no longer be the hostname for webmail + POP + SMTP).

Also, the hostname mail.emailsrvr.com will continue to work for POP, IMAP, and SMTP so clients and CNAME records configured in this way are just fine.

And if you need a quick way to update your email configuration on a Windows PC, try the email auto-configuration tool mentioned in an earlier blog post: http://www.webmail.us/downloads/Emailconfig.exe

-Kirk

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  • http://www.rackspace.com/apps Cameron

    Ayse — We have lots of users using their iPhone to access their email.  We can help you resolve the issue you are experiencing.  Can you email us at appsupport@rackspace.com with the details of what you are experiencing?

  • maria naters

    i have configurated my email on my motorola nextel but it doesnt connect with my
    email address

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