GM now doing proactive car support

Filed in by Kirk Averett | September 14, 2005 9:44 am

I posted[1] in February about proactive customer support, and I said that On-Star should tell me when my car needs a tune-up.  Well, check out this announcement from GM: (Link Removed)

GM is doing exactly what it should by adding these features.  I don’t know that it is enough to replace their current marketing efforts, but this sort of design and approach needs to continue on many fronts, not just in cars.

-Kirk

Endnotes:
  1. posted: http://www.webmail.us/blog/a/2005/02/proactive_customer_support

Source URL: http://www.rackspace.com/blog/gm-now-doing-proactive-car-support/