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Directory Sync: Easy Active Directory Integration For Your Email


The larger your business, the harder it is to manage email. But it shouldn’t be.

Now you can add email management to your list of easy tasks (which also likely includes Active Directory).

In April we launched our Directory Sync Preview and loved hearing from you about your experiences using it. We listened to the kudos and to the pain points and made some corrections. Today, Rackspace Directory Sync is available for all US and UK Email & Apps customers.

Rackspace Directory Sync is one of many continued improvements we’ll make to our Email Hosting service over the next several months. These improvements are designed to simplify email management for mid-sized and large organizations.

Who benefits from Directory Sync? If your organization has complex IT policies, a dispersed workforce, a larger number of employees and an established Active Directory, you should see immediate time savings.

Once you’re using the Rackspace Directory Sync service you can expect happy end users who now only have one password to remember for both their network and email credentials. You’ll also breathe a bit easier yourself because you can manage your users’ network and email information from a single location, Active Directory.

Already hosting email with Rackspace?  You can find the tool by navigating to your control panel and accessing the download, which you will install on your local hardware.  If you have any questions regarding Directory Sync, please reach out to your Email Support team for more information.

About the Author

This is a post written and contributed by Brooke Jackson.

Brooke Jackson is an Email & Apps Product Manager for Hosted Exchange and Directory Sync residing in Blacksburg, Va. She has been a Racker for four years and is passionate and fanatical about email.


Can you please direct me to the download for Directory Sync? I do not find it anywhere in the Admin control panel.
Also – is there any further documentation on installation, configuration and administration, as well as user requirements and impact?

avatar Steve Howe on August 1, 2013 | Reply

Hi Steve,

When you first login to your admin control panel, you will want to click “More…” under the Domain management section. You will then click on “Tools” in the upper red navigation bar and then you will want to click on “Directory Sync.” You should then see the download page.

Also, here is where you can find the additional documentation you requested.

KC Installation Guide –

KC Administrator’s Guide –

Please feel free to reply to this post if you are still have difficulty locating the download page or have any additional questions.

Michelle Ramirez
Product Marketing Manager

avatar Michelle Ramirez on August 2, 2013

Will this work with OpenLDAP sync?

avatar Norbert on August 27, 2013 | Reply

Hi Norbert,

Directory Sync is only Active Directory compatible at this time.

Please let me know if you have any additional questions or concerns.


avatar Michelle Ramirez on August 29, 2013

Hello Norbert,

No, Directory Sync does not work with LDAP. It can only interface with Microsoft Windows Active Directory.

Kevin Richey
Technical Product Manager

avatar Kevin Richey on August 30, 2013

Could you guys enhance the offering to support LDAP? Active Directory is cool, but so is OpenLDAP. :-)

avatar Mike Silva on September 13, 2013

You must have changed the rules. I can not enter using th same password I have ALWAYS used. PLease Help

avatar Tom Coman on August 29, 2013 | Reply

Hi Tom,

I am sorry that you are having issues with your password. Is the issue specific to Directory Sync? Have you had an opportunity to speak with someone in support? If not, please feel free to reach out to me directly at and I will be happy to connect you with our support team who will be able to assist you.


avatar Michelle Ramirez on August 29, 2013

Hello Tom,

If you need assistance with Directory Sync or your email account, please contact Email & Apps Support.
Visit our support web site:
Or call (888) 850-3994

Kevin Richey
Technical Product Manager
Rackspace Email & Apps

avatar Kevin Richey on August 30, 2013

Is there any issues using this tools with Windows 2008 R2 if our existing user name convention is jdoe in AD and Rackspace email address is

avatar Kevin Chin on September 30, 2013 | Reply

If after using this feature, I decide to delete the Active Directory, can I keep the rackspace mailboxes with same passwords ?

avatar knot_now on October 11, 2013 | Reply

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