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Contacting Us


As we grow our staff and form different “divisions,” with different responsibilities, we’re really hoping that our customers channel their communications properly so that we can best serve their needs. So we’re starting to put more ways to contact us on our website in an effort to properly channel that communication.

We just revamped our contact-us page with email contacts for support, billing, sales, and of course—feedback. As you’ll find throughout the site, there are several ways to contact sales and support, but if you have billing questions or general feedback, this is the way to go. Everyone here responds quickly to email—after all, email is what we know best. With that said, if you still feel the need to go another route, feel free to do so.

I hope this helps.

About the Author

This is a post written and contributed by Pat Matthews.

Pat Matthews is the Senior Vice President of Corporate Development at Rackspace. Prior to Rackspace, Pat founded, a business email hosting company that made Inc. magazine's list of the fastest-growing private companies in America. In 2007 Rackspace acquired and the two businesses joined forces. From 2007 to 2009, Pat led the Rackspace mail business and helped grow it to more than two million paid mailboxes worldwide.

In January 2010, Pat was promoted to Vice President and General Manager of all Rackspace cloud businesses. In this role he led Rackspace to become one of the most important companies in the cloud computing industry. He was promoted to Senior Vice President of Cloud at Rackspace in August of 2010.

Today, Pat oversees corporate development, which includes M&A, investment projects, new business initiatives and strategic partnerships.

Pat is a graduate of Virginia Tech. He is an angel investor and advisor in several startup companies. Pat and his family live in San Antonio, TX.

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