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Last week, we announced the availability of OnMetal, API-driven instantly provisioned bare metal servers. Building a great product not only requires a coherent vision but also a collaborative cross functional execution to successfully bring it to market. Through a series of videos, we want to give you a sneak peek into the story behind OnMetal. In today’s video you will hear from the OnMetal team about the motivation behind building it.
Small IT departments that don’t have enterprise budgets at their disposal are often squeezed for resources without being able to easily outsource their work. The result is that they’re left scrambling to put out fires and wishing they could work less reactively and more strategically.
Recently, we launched the Rackspace Managed Cloud. At the center of our Managed Cloud strategy is our core strength – our exceptional customer service, known as Fanatical Support.
I’m a developer – even if lately I spend more of my time in something other than a text editor. My amazing team and I – along with Rackers throughout the organization – focus on something called “Developer Experience.”
By Shane Helm, Global Chairman, Watches and Equipment Division, Rip Curl
Increasingly, growing businesses face massive scale challenges that often impact the data tier the most. Instead of being focused on delivering new features and capabilities to customers, businesses often experience pain in scaling their infrastructure. Database systems become increasingly difficult to scale and troubleshoot, and require high-level expertise to continuously keep running.
Negotiation between legal parties has historically been a process dominated by uncertainty, guessing games and anxiety. However, today’s professionals can make strategic decisions based on deep data and predictive analytics to improve conventional wisdom and to correct cognitive errors in judgment.
Fifteen years ago, when scores of companies rented out access to single-tenant servers with little or no support, we at Rackspace created the managed hosting business. We started by answering the phone when customers called. We began delivering Fanatical Support. We sharpened our expertise in Linux and Windows system administration, and network security. We took the burden of managing complex systems off of our customers’ shoulders. It’s what set us apart from the pack. We became managed hosting specialists.
Rackspace today launched managed cloud – a return to our Fanatical Support roots. With two enhanced service levels for public cloud customers; a restructured pricing model; a developer+ program; and new Support SLAs, managed cloud provides our customers managed services and Fanatical Support to enable them to focus on their core business.
By Guillaume Aubuchon, CTO, DigitalFilm Tree
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