Racker Culture

We put support at the forefront of everything we do – we call it Fanatical Support. And that level of service starts from the inside with our Rackers. In order for Fanatical Support to be delivered right, our Rackers must be engaged and inspired to volunteer their best each day.

This year, we wanted to say ‘Happy Holidays’ to our customers, but instead of a simple greeting we decided to put some muscle behind the message. We offered $1 for every unique view of our choreographed holiday kookiness, up to $10,000, with the donations split between five of our nonprofit partners:  Communities in Schools, Big Brothers Big Sisters, City Year, Girls Inc. and FIRST Robotics. We sent it to our customers – if you haven’t received it yet, you should soon – and thought it was reasonable to leave this offer on the table until the end of 2012.

The polls are closed, the votes counted and winners announced. Rackspace is yet again on Glassdoor’s list of the Top 50 Best Places to Work, coming in at No. 15 for 2013. This marks the third time Rackspace made the list, which is now in its fifth year.

Rackspace has earned a global reputation as one of the top places to work. In the UK specifically, Rackspace has been ranked among the Sunday Times’ best places to work for seven years running.

For the second year in a row, the Rackspace office in Austin has been selected as one of the Austin American-Statesman Top Workplaces. We’re thrilled to have moved up six spots to No. 25 in the midsize category for 2012!

November 15 may just be another Thursday for many folks, but it’s a special day for us here at Rackspace — it’s National Philanthropy Day. While it may seem strange to post about National Philanthropy Day on Rackspace.com, it’s actually a really demonstrative way to talk about who we are as a company.

At Rackspace, we’re growing and hiring, at our headquarters in San Antonio and in other offices around the world. We try to be very careful to hire not just for aptitude and skills but also for fit — within our culture, and for the particular job. So we ask questions like this: “What sort of things do you find satisfying? In other words, what activities give you a kick, either while doing them or immediately after finishing, and you think ‘Oh, when can I do that again?’” It’s a question that often makes candidates stop and think, and tell us where their strengths and passions lie.

Two years ago, Rackspace made the massive commitment to be the open alternative in cloud computing. That vision is now a reality.

Afraid you missed something? The Rackspace Weekly Digest is here to help. Each week we compile some of the recent and upcoming happenings from the Rackspace world so you can stay up to speed.

Rackspace Product Manager Grant Herbon has used his sabbatical to embarked on a cross-country trek to hit a number of Major League Baseball games while raising money for Windcrest Little League (donate here: http://windcrestbaseball.org/donations/) – he’s calling it Le Tour de Baseball 2012. In this post, Herbon talks about what he’s doing, and why. You can follow Herbon’s journey and read about each of his stops along the tour here: http://www.bgh2.com/