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During my 12 years at Dell there was a progressive partnership with Perot, effectively version 2.0 of EDS and an IT services provider that Dell ultimately acquired. Over time, Dell transformed from a master of commoditizing the supply chain and just-in-time inventory to a full IT outsourcing (ITO) behemoth. But there emerged a gradual evolution on the buying side: Customers did not necessarily want the gigantic monolithic multi-year and multi-million dollar contracts that often come with these large ITOs.
“Employees are a company’s greatest asset—they’re your competitive advantage” is an often-repeated phrase attributed to former chairperson and CEO of Xerox, Anne M. Mulcahy. Yet how well does your organization understand the true costs of this significant asset, particularly those working for your business in IT?
By Eric Boisjoli, Co-Founder, Bold Innovation Group Ltd.
At Rackspace, we’re immensely excited about our partnership with New Relic that helps power our DevOps Automation Service. Since announcing the partnership in early October, we’ve turned our attention maximizing the impact of Fanatical Support and Application Monitoring in solving common customer problems. In this post I’ll address one of these areas, auto scale.
A year and a half ago, we published several blog posts about the Pillars of Cloudiness. These posts served as a guide for architecting an application to take full advantage of the cloud’s capabilities. We realized that there was a wealth of information in these posts and we wanted to combine—and update—them into a white paper called The Cloud Pillars.
Despite a nearly 7 percent national unemployment rate, the unemployment rate in IT hovers just below 3 percent, according to a Dice report. Among IT hiring managers, 62 percent report that filling open positions is taking longer than it did last year, with some technology professionals reporting up to a six-month hiring cycle.
Ask anyone in IT management and they’ll tell you that they want to help grow the business, meet user requests faster, promote good governance—and do all of it faster, better and cheaper. Yet in reality, most IT teams are stuck maintaining existing systems. And that routine busywork prevents them from focusing on strategic challenges that drive innovation. So what can your organization do about it?
Email is a critical business communication tool. Unfortunately, recipients often ignore emails, leaving your message unread. Researching ways to make your emails better often leaves you with beginner tips, instead of real actionable advice.
By Cliff Turner, Sales Engineer, Alert Logic
New business models. Strategic advantage. Market disruption. These game changers are exactly what line-of-business (LOB) leaders want from their IT organizations. And new technology approaches—including cloud, big data, mobile and social—are creating opportunities to improve service delivery, cost and flexibility. But mundane operations tasks have kept IT from leading the way to innovation. Until now.
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