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It was unseasonably warm on the Santa Monica pier last month for the second annual Techweek Los Angeles, an event that brings together practitioners and startups in every facet of technology, from IT services to consumer tech. Many of the companies in attendance were doing highly innovative things and creating solutions that make life easier through technology, such as building a new way to date or creating the next innovation in online food ordering
Matt Wilbanks is the CEO of HelpSocial, the social platform for customer care. HelpSocial users can monitor social networks for customers and connect teams around the business for real-time response. HelpSocial provides relevant information about your customers with their social posts so you can quickly make the decisions needed to serve them best.
Digital Diversification Diversification is a vitally important business strategy that applies to everything from your finances, your workforce and especially your IT layer. The same way you should never place all of your cash reserves into a single investment or hire only database administrators, you should avoid hosting your critical data on a single device or depend heavily on a single technology and, when possible, avoid deploying at a single location.
The time has come. IT must reinvent itself or risk becoming irrelevant. It’s just not possible for IT to function effectively any longer in a traditionally reactive role. Rather, IT must carve out a more strategic relationship within the business by becoming a service broker.
In my last post, I described how to use VMware® vCenter™ Site Recovery Manager™ to orchestrate the failover of a group of virtual machines (VMs) from one location to another. I also discussed the importance of planning when it comes to using Site Recovery Manager.
By Evan Mendelsohn, Founder, Tipsy Elves
“IT as a Service Broker” ranked No. 4 in Gartner’s Top 10 Technology Trends for 2014.
During my 12 years at Dell there was a progressive partnership with Perot, effectively version 2.0 of EDS and an IT services provider that Dell ultimately acquired. Over time, Dell transformed from a master of commoditizing the supply chain and just-in-time inventory to a full IT outsourcing (ITO) behemoth. But there emerged a gradual evolution on the buying side: Customers did not necessarily want the gigantic monolithic multi-year and multi-million dollar contracts that often come with these large ITOs.
“Employees are a company’s greatest asset—they’re your competitive advantage” is an often-repeated phrase attributed to former chairperson and CEO of Xerox, Anne M. Mulcahy. Yet how well does your organization understand the true costs of this significant asset, particularly those working for your business in IT?
By Eric Boisjoli, Co-Founder, Bold Innovation Group Ltd.
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