BusinessWeek Customer Service Awards

Filed in by David Mitzenmacher | February 29, 2008 6:55 am

When you set out to build one of the world’s greatest service companies like we have, you can’t help but become a fan of other companies with great service.

That’s why I love BusinessWeek‘s annual Customer Service awards for companies with more than $1B annual revenue. It showcases companies that prove that you can build a large, profitable business without abandoning the Golden Rule – treat your customers the way you would want to be treated.This year the list was topped by USAA. We’re pretty excited for them, as they are just down the street from us here in San Antonio. Here are the top five:

  1. USAA
  2. L.L. Bean
  3. Fairmont Hotels and Resorts
  4. Lexus
  5. Trader Joe’s

You can see the rest of the list here.

We’re not eligible for the BusinessWeek award, but it’s encouraging for us to know that very large businesses can maintain their service-focused cultures even as they have grown over the years

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