Ryan Haug is focused on customer experience design at Rackspace. Ryan has spent most of his time at Rackspace working in corporate strategy thinking about pricing and the competitive landscape for hosting and cloud computing. He recently decided to move to CX so he could help solve customer needs instead of just identifying them. Ryan studied economics at Trinity University and has an MBA from Thunderbird School of Global Management. When Ryan isn’t thinking about customers, he’s probably eating at a new restaurant, checking out live music or hanging out with his wife and two boys.