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And the Straightjacket goes to… Drum Roll please…

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Robert Collazo (@rcollazo), Systems Operations Manager for Cloud Sites, won this month’s Rackspace Straightjacket. It’s a very prestigious award, awarded to only select individuals out of 2000+ employees at Rackspace. Our very own Robert Collazo won this month’s Straightjacket – the first Racker to win at the Rackspace Cloud.  What is the Straightjacket? Rackspace recognizes those that leave  customers, co-workers and bosses awestruck.  The Rackers who win the award do whatever it takes to bring Fanatical Support to life. And they strap-on the straightjacket with pride.

From the left: Greg Hrncir, Emil Sayegh, Lew Moorman, Robert Collazo, Lanham Napier .

From the left: Greg Hrncir, Emil Sayegh, Lew Moorman, Robert Collazo, Lanham Napier .

Robert Collazo was nominated by Greg Hrncir, Director of Systems Operations for Cloud Sites, and Emil Sayegh, GM of the Rackspace Cloud. Greg quotes:

“Robert has consistently gone above and beyond his job and any other expectations to deliver Fanatical Support for Rackspace Cloud customers.  His knowledge of the environment and his strong passion for delivering customer service has made him stand out as a Fanatical Racker on the Rackspace Cloud team.”

Robert’s team directly manages all the server systems behind Rackpsace Cloud Sites. Although they do not directly interact with customers, Robert does not hesitate to jump on a phone call with a customer. He is also very active on Twitter, always helping out where he can. People notice and don’t shy away from commenting on his helpfulness:

webchick: Ok, fine. I yield. @rackcloud’s support is really great. :) Thanks, @rcollazo!

Emil also comments on his award:

“Robert is the ultimate Racker, and the embodiment of the cloud so it is justice for him to be the first Cloud Racker to win the award. He works like the cloud works – 24/7, without care or concern for anythng but delivering outstandinng customer experiences.  Robert has directly served some of our widely-recognized marquis customers but that is NOT why he wins this award today – he wins it for the countless small websites he helps every day.  The ones we NEVER hear about and we don’t hear about them because Robert takes care of them.”

Congrats Robert! Well deserved!

About the Author

This is a post written and contributed by Angela Bartels.

Angela runs integrated marketing campaigns for Rackspace. She started at Rackspace in 2003 and has done everything from Linux support, account management, sales, product marketing and now lives in marketing. She left Rackspace in 2005 to work for PEER 1 Hosting but returned in 2009 because she was interested in the cloud computing movement (and has always been a Racker at heart). Angela is a strong believer in the power of storytelling.


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