Adopt A Service Provider Mentality And Empower A Self-Service Organization

Filed in Cloud Industry Insights by Lisa Larson | January 24, 2013 3:00 pm

To win in the cloud, it’s necessary to adopt a service provider mentality and become a self-service organization. How do I know? We’re doing it right now at Rackspace.

It’s no surprise that all enterprises endure shadow IT (sometimes known as rogue IT) and there are potentially detrimental outcomes to business units that source their own external compute resources. Business units go out on their own and secure the solutions they need because their internal IT departments struggle to keep up with the speed and frequency of requests.

In our most recent edition of the Enterprise Cloud Forum[1], we welcomed Rackspace CIO Steve Mills to tackle this issue. Mills explained how his IT organization uses shadow IT to its benefit. By establishing guidelines through service catalog development, Mills created a self-service model that promotes innovation and frees IT resources to work on driving true business value initiatives. And now Mills has an army of 4,900 empowered Rackers (Rackspace employees) who create their own solutions, and they’re doing so out in the open, with nothing to hide.

In this transformation Mills found a major opportunity for IT. IT talent can now become strategic advisors to the organization by partnering with the business and creating self-service options. Embracing cloud and partnering with a service provider is the only way for IT to maintain relevancy in a cloud world.

That’s why it’s imperative to treat cloud computing like a new business model, not just a technology[2].

Mills, myself and Rackspace Senor IT Strategist Anand Bhadouria discussed all of this in the latest Enterprise Cloud Forum virtual roundtable discussion, “Adopting a Service Provider Mentality and Empowering a Self-Service Organization.” Here is a recording of the audio[3] and a copy of the presentation[4].

We hit on several topics during this discussion, including:

And be sure to register for the next installment of the Enterprise Cloud  Forum (Wednesday, February 13 at 11 a.m. CST): “Tearing Down Silos to Build Your Enterprise DevOps Engine.” In this roundtable discussion, Rackspace Senior IT Strategist Brian Jawalka and Rackspace Vice President of Software Application Development Krishna Prasad will help steer your organization toward DevOps success with topics including:

Sign up now for the next Enterprise Cloud Forum[5] and get ready to tear down the silos and create an organization where development and operations are driven by business strategy.

Endnotes:
  1. Enterprise Cloud Forum: http://www.rackspace.com/blog/enterprise-cloud-forum-youve-got-cloud-questions-weve-got-cloud-answers/
  2. treat cloud computing like a new business model, not just a technology: http://www.rackspace.com/blog/enterprise-cloud-forum-cloud-is-a-new-business-model-not-a-technology/
  3. a recording of the audio: http://bit.ly/W5UPKv
  4. a copy of the presentation: http://www.slideshare.net/rackspace/enterprise-cloud-forum-adopting-a-service-provider-mentality-16011261?sf8679029=1
  5. Sign up now for the next Enterprise Cloud Forum: https://cc.readytalk.com/cc/s/registrations/new?cid=fco6bgk5qyd0

Source URL: http://www.rackspace.com/blog/adopt-a-service-provider-mentality-and-empower-a-self-service-organization/