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Swedenby David Mitzenmacher on March 20, 2008
Rackspace’s own Frederick Mendler recently particpated in a panel discussion at the Customer Service is the New Marketing summit. The topic of the discussion was scaling customer service. The panel, which was moderated by Marc Hedlund of Wesabe, also included Heather Champ from Flickr, Pratap Penumalli from Google, and Ross Mayfield from Socialtext.
The below video was originally posted by Lane Becker on the Get Satisfaction blog.
Tags: conferences | customer service
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This entry was posted on Thursday, March 20th, 2008 at 12:33 pm and is filed under Fanatical Support. You can follow any responses to this entry through the
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One Response to “Video: Scaling Customer Service”
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I almost got to watch the hole thing. Customer service really is the next marketing. It is a numbers game. People like people helping them, not machines. Soon there will be many retiring people, who is going to provide the service? Keep up the good work.