Edit Blacklists per User

To modify the domains or IP addresses on an individual user's blacklist, log into the control panel, and perform the following steps:

  1. Mouse over the Go to section drop-down menu and select Domains.
     
    Domains link highlighted.
  2. In the Spam Filtering section, click the Edit Blacklists link.
     
    Edit blacklists link highlighted.
  3. If you have multiple domains, you may be prompted to select a domain name. Or, to change domains at any time, click the change domain link.
  4. Depending on the type of mailbox, click either the Individual Rackspace Email Mailbox or Individual Hosted Exchange Mailbox link.
  5. Click the user's mailbox name.
  6. Domains and email addresses that are blacklisted will appear in the Blacklisted Domains & Email Addresses box. Note: We recommend that you not blacklist domains from large email systems, such as hotmail.com or yahoo.com, as this could prevent you from receiving legitimate email. Also, you can use a "%" as a wildcard in the domain (For example: @%.ru). To add a domain or email address to the list, do one of the following:

    • Enter a domain or IP in the space provided, and then click the Add button.
    • If you have multiple domains and/or email addresses to block, use the bulk import option to upload a .csv or .txt file containing the information.
  7. To remove a domain or email address, click the name in the list, and then click the Remove button. Use the Clear button to remove all domains or email addresses listed in the window.
  8. IP addresses that are blacklisted will appear in the Blacklisted IP Addresses box. Note: You can use a "%" as a wildcard in the last three octets to specify IP ranges. For example: 216.12.34.%, 216.12.%.%, and 216.%.%.% are all valid ranges. To add an IP to the list, do one of the following:

    • Enter the IP address in the spaced provided, and then click the Add button.
    • If you have multiple IP addresses to block, use the bulk import option to upload a .csv or .txt file containing the information.
  9. To remove an IP address, click the address in the list, and then click the Remove button. Use the Clear button to remove all IP addresses listed in the window.
  10. Click the Save button.