Manage Domain Spam Settings

To manage the spam settings for your domain, log into the control panel, and perform the following steps:

  1. Mouse over the Go to section drop-down menu and select Domains.
     
    Domains link highlighted.
  2. In the Spam Filtering section, click the Set Preferences link.
     
    Set preferences link highlighted.
  3. If you have multiple domains, you may be prompted to select a domain name. Or, to change domains at any time, click the change domain link.
  4. Click the Entire domain link.
  5. In the Settings section, click the appropriate button to turn spam filtering on or off. Or, click the Exclusive button to receive email only from senders on your domain’s safelist.
  6. If you turned spam filtering on, indicate how messages should be handled: 

 Rackspace Email Handling:

  • Deliver to Spam folder—Spam messages are sent to the user’s Spam folder.
     
    If you would like to automatically delete messages from this folder, select the Delete after [    ] days or [    ] total email check box and enter a specified number of days and/or total emails.
  • Delete the email immediately—Spam email will be deleted automatically and not delivered to the user's mailbox. Note: Email will be permanently deleted and will not be retrievable.
  • Include "[SPAM]" at the beginning of the subject line—Spam email will be delivered to the user's Inbox, but will include the text "[SPAM]" in the Subject line.
  • Deliver to the email address—Spam messages are sent to an address in your domain that you specify.
 
 
Exchange Handling 2007:
 
  • Send spam to the recipient’s quarantine—Each Exchange mailbox has its own Quarantine Manager, located in the User Control Panel. (Note: Users can log into the User Control Panel at https://cp.rackspace.com/usercp, using their Exchange email address and password.) Email that is filtered as spam will be directed to the Quarantine Manager, where the user can then view and delete quarantined emails, or mark them as Not Spam.
  • Send non-user spam (Contacts, Resources, etc.) to domain quarantine—Spam sent to non-user mailboxes will be directed to the domain-level quarantine, rather than to the individual Quarantine Manager for the mailbox. (Note: To log into the domain-level Quarantine Manager, click the Log into the Quarantine Manager link, located in the Exchange Handling section of this page.)  Email that is filtered as spam will be directed to the domain-level Quarantine Manager, where the administrator can then view and delete quarantined emails, or mark them as Not Spam.
  • Send all spam to domain quarantine—Spam sent to any mailbox in the domain will be directed to the domain-level quarantine, rather than to the individual Quarantine Manager for the mailbox. (Note: To log into the domain-level Quarantine Manager, click the Log into the Quarantine Manager link, located in the Exchange Handling section of this page.) Email that is filtered as spam will be directed to the domain-level Quarantine Manager, where the administrator can then view and delete quarantined emails, or mark them as Not Spam.
  • Send domain quarantine notifications to—To receive email updates about the domain-level Quarantine Manager status, enter an email address in the Send domain quarantine notifications to box. (Note: To log into the domain-level Quarantine Manager, click the Log into the Quarantine Manager link, located in the Exchange Handling section of this page.)
 
 
Exchange Handling 2010:
 
  • User mailbox spam will be sent to the Junk Email folder in your email client or through the Outlook Web Access (OWA) Junk Email folder. You can customize how long you'd like to keep you spam in your Junk Email folder before it is purged. This can be set through your email client preferences.
  • Send non-user spam (Contacts, Resources, etc.) to domain quarantine—Spam sent to non-user mailboxes will be directed to the domain-level quarantine, rather than to the individual Quarantine Manager for the mailbox. (Note: To log into the domain-level Quarantine Manager, click the Log into the Quarantine Manager link, located in the Exchange Handling section of this page.)  Email that is filtered as spam will be directed to the domain-level Quarantine Manager, where the administrator can then view and delete quarantined emails, or mark them as Not Spam.
  • Send domain quarantine notifications to—To receive email updates about the domain-level Quarantine Manager status, enter an email address in the Send domain quarantine notifications to box. (Note: To log into the domain-level Quarantine Manager, click the Log into the Quarantine Manager link, located in the Exchange Handling section of this page.)

     

               7. In the Override Options section, indicate whether to apply these settings to users who have not already set their spam preferences or if these settings should override spam preferences for all users and Click the Save button.