Edit Mailbox Aliases

An email alias is an email address that does not have its own mailbox; instead, email sent to the alias email address is automatically sent to the associated mailbox or mailboxes. For example, the alias sales@mydomain.com can point to joe@mydomain.com, mary@mydomain.com, and bill@mydomain.com. Each of those recipients (Joe, Mary, and Bill) would receive the message that was sent to sales@mydomain.com.

The Control Panel allows you to manage alias settings per alias or per mailbox. This gives you the flexibility to view all mailboxes associated with an alias, or all aliases associated with a mailbox.

To manage all aliases associated with a mailbox, log into the control panel, and perform the following steps:

  1. Mouse over the Go to section drop-down menu and select Rackspace Email.
    Rackspace email link highlighted.
  2. In the Email Accounts section, click the Add / Edit a Mailbox link.
    Email accounts link highlighted.
  3. If you have multiple domains, select the appropriate domain name. Or, to change domains at any time, click the change domain link.
  4. Click the mailbox name for which you want to edit alias settings.
  5. Click the Aliases tab.
    Aliases link highlighted.
  6. Do one of the following:
    • If you want the mailbox to be associated with an alias, select the alias from the Aliases in this Domain box and then click the Add button.
    • If you want the mailbox to no longer be associated with an alias, select the alias from the Member of these Aliases list and click the Remove button.
  7. Click the Save button.