Add Contact

Exchange only allows internal addresses for email forwarding and distribution lists. To use an external address for either of these functions, it must be set up as a contact. A contact is simply an Exchange alias that points to a real mailbox outside of your domain. To add a contact, log into the control panel, and perform the following steps:
 

  1. Mouse over the Go to section drop-down menu and select Microsoft Exchange.
     
    Microsoft exchange link highlighted.
  2. In the Email Accounts section, click the Contacts link.
     
    Contacts link highlighted.
  3. If you have multiple domains, select the appropriate domain name. Or, to change domains, click the change domain link.
  4. Click the Add Contact button.
  5. Enter the following information in the spaces provided:
     
    • First and Last Name—Enter first and last name information for the contact. This is optional.
    • Display Name—Enter the descriptive name that should be associated with the contact.
    • User Name—Enter a unique user name for the contact. Please use all lowercase letters. This will be the Exchange address in forwarding and distribution lists.
    • External Email—Enter the external email address that should receive mail for this contact.
  6. To hide the contact from the Global Address List, where it can be viewed by others, select the Hide from Global Address List check box.
  7. To enter optional contact information, click the Contact Information tab and enter additional information, as desired.
  8. Click the Save button.