Edit Mailbox

Admins can change mailbox details, including passwords, by editing the mailbox.

Individual users can change their Exchange password by logging into the User Control Panel.

To edit a mailbox, log into the Control Panel, and perform the following steps:

  1. Mouse over the Go to section drop-down menu and select Microsoft Exchange.
     
    Microsoft exchange link highlighted.
  2. In the Email Accounts section, click the Add / Edit Mailbox link.
     
    Add /edit mailbox link highlighted.
  3. If you have multiple domains, you may be prompted to select a domain name. Or, to change domains at any time, click the change domain link.
  4. Click the Display Name you want to edit.
  5. Edit the following information as desired:
     
    • First and Last Name—Enter first and last name information for the mailbox owner in the spaces provided. This is optional.
    • Display Name—Enter the name that should be associated with the mailbox. This name will be displayed when the user sends email.
    • Password—Enter a password for the email account. Passwords must contain at least 8 characters, including at least 3 of the following:English uppercase characters;English lowercase characters;numerals (0-9); and non-alphabetic characters (such as !, #, $, %). Please avoid using characters from your Account Name (e.g., user@domain.com), Full Name, Initials, or Display Name. The Requirements bar will be full when the password meets the minimum requirements.
    • Confirm Password—Retype the password.
    • Mailbox Size—To make adjustments, you may type in a specific size, or left-click-hold the small box and move it along the slider bar. When a mailbox reaches its storage limit, the user can continue to receive email into the mailbox, but the user cannot send email from that account. Storage is shared, so changes to the mailbox size will affect available storage for other mailboxes.
  6. To hide the mailbox from the Global Address List, clear the Visible in Microsoft Exchange Global Address List check box. Note: If a mailbox is hidden from the Global Address List before the user logs in to the mailbox for the first time, the mailbox will not work from within Microsoft Outlook.
  7. If this user should have Public Folder Admin rights, select the Public folder admin check box. Though all domain users can view public folders, only Public Folder Administrators can add and delete public folders.
  8. To enter optional contact information, click the Contact Information tab and enter additional information, as desired.
  9. To edit email forwarding, click the Mail Forwarding tab. To turn on mail forwarding, check the Forward email to box and select the email address that should receive copies of all incoming email. (To select multiple addresses, press and hold the Ctrl key and click the addresses you want to select.) To keep a copy of all email that is forwarded, check the Save copies of forwarded email box.
  10. To edit additional email addresses, click the Email Addresses tab. To create an associated email address, enter a unique user name in the box and click the Add Address button. (For example, you can create an email address "joe@mydomain.com" that points to your original email address "joe.smith@mydomain.com." This is similar to creating an alias; all email sent to the associated email address will be delivered directly to the original mailbox.)
  11. Click the Save button.