Manage Access Rights

You can control how users access services and check their email, such as requiring SSL or disabling POP or IMAP. Note: To adjust these settings for the entire domain, please see the help topic, "Manage Global Access Rights." To adjust access rights for an individual mailbox, log into the control panel, and perform the following steps:

  1. Mouse over the Go to section drop-down menu and select Rackspace Email.
    Rackspace email link highlighted.
  2. In the Email Accounts section, click the Add / Edit Mailbox link.
    Add /edit mailbox link highlighted.
  3. If you have multiple domains, select the appropriate domain name. Or, to change domains at any time, click the change domain link.
  4. Click the mailbox name for which you want to adjust access rights.
  5. Click the Settings tab.
    Settings tab highlighted.
  6. In the Access Rights section, you can grant or restrict access to various services. Each "service" is a different way of accessing email that is stored on the email server. Note: "SSL" and "TLS" indicate that the services incorporate security technology to protect the user’s data. Check the box for each service you want to enable, or uncheck the box for each service you want to restrict/disable:

    POP3 and POP3 (SSL)

    Email is downloaded to the user’s computer and is then deleted from the email server. It’s best for users who consistently use the same computer.

    IMAP and IMAP (SSL)

    Email is stored on the email server only. The user manages email directly from the server, rather than downloading the email to a computer. It’s best for users who need to manage email and email folders from multiple locations—such as at the office, on the road, and from a mobile device. Users also benefit from having their email automatically backed up every evening; if a user accidentally deletes email, it can be easily retrieved—even up to 14 days later.

    Webmail and Webmail (SSL)

    Webmail provides anytime, anywhere access to email stored on the email server. With Webmail, a user can read, send, and manage email—just like using desktop email software. It's best for users who need to access and manage email (and email folders) from multiple locations—such as at the office, on the road, or from a mobile device.


    The SMTP service allows the user to send email. If you disable SMTP, the user will not be able to send email using the SMTP server. (SMTP is an always-secure service.)

  7. Click the Save button.