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Activate Auto-Reply

By creating an auto-reply message (also known as a "vacation message"), you can automatically send a reply to each person who sends email to that mailbox. Individual users can also create and manage their auto-reply message from within webmail.

Each person who sends email to the mailbox will receive the vacation message only once per email address, in a 24 hour period.

Note: If mail forwarding is activated and copies of forwarded email are not being saved, auto-replies will not be sent.

To set up auto-reply, log into the control panel, and perform the following steps:

  1. Mouse over the Go to section drop-down menu and select Rackspace Email.
    Rackspace email link highlighted.
  2. In the Email Accounts section, click the Add / Edit Mailbox link.
    Add/edit mailbox link highlighted.
  3. If you have multiple domains, select the appropriate domain name. Or, to change domains, click the change domain link.
  4. Click the mailbox name for which you want to adjust forwarding settings.
  5. Click the Forwarding / Auto-Reply tab.
    Forwarding / auto-reply link highlighted.
  6. In the Auto-Reply Message (Vacation Message) section, check the Activate Auto-Reply Message below box.
  7. Enter your reply message in the space provided.
  8. Click the Save button.

Note: To turn off the vacation message, uncheck the Activate vacation message below box.