Restore Email Messages

If a user accidentally deletes email, you can restore that email from a recent backup. Backup snapshots are taken nightly and contain a copy of all emails that were in the mailbox at that time. Backups are usually available for the most recent 14 days. Emails that were received and deleted during the same day before the backup snapshot was taken are not backed up and are not available for restore. For example, if users download their email via POP3 and do not leave a copy on the server, it will not get backed up and cannot be restored. To restore a user’s email, log into the control panel, and perform the following steps:

  1. Mouse over the Go to section drop-down menu and select Rackspace Email.
    Rackspace email link highlighted.
  2. In the Email Accounts section, click the Restores link.
    Restores link highlighted.
  3. If you have multiple domains, select the appropriate domain name. Or, to change domains at any time, click the change domain link.
  4. Click the Start New Restore button.
  5. You may need to use the Show or Search tools to locate the mailbox for which you want to restore email.
  6. Click the button next to the mailbox name.
  7. Click the Next button.
  8. Data is backed up each evening. Click the button next to the date from which you want to restore data. If it would be helpful to view the total number of email messages in the mailbox for each date, click the Load Message Counts button.
  9. Click the Next button.
  10. Select the folders you want to restore—either all folders or specific folders.
  11. Select where you want the restored messages to be placed. You can place restored messages into any available folder.
  12. Click the Next button.
  13. After reviewing the Data Restore summary, click the Start Restore button to start the restoration.