Edit Alias

An email alias is an email address that does not have its own mailbox; instead, email sent to the alias email address is automatically sent to the associated mailbox or mailboxes. For example, the alias sales@mydomain.com can point to joe@mydomain.com, mary@mydomain.com, and bill@mydomain.com. Each of those recipients (Joe, Mary, and Bill) would receive the message that was sent to sales@mydomain.com.

The control panel allows you to manage alias settings per alias or per mailbox. This gives you the flexibility to view all mailboxes associated with an alias, or all aliases associated with a mailbox. 

To manage all mailboxes associated with an alias, log into the control panel, and perform the following steps:

  1. Mouse over the Go to section drop-down menu and select Rackspace Email.
     
    Rackspace email link highlighted.
  2. In the Email Accounts section, click the Aliases link.
     
    Aliases link highlighted.
  3. If you have multiple domains, select the appropriate domain name. Or, to change domains at any time, click the change domain link.
  4. Click the alias name for which you want to edit alias settings.
  5. Make changes, as desired. To add a mailbox to the alias list, select the mailbox from the Members inside this Domain box, and click the Add button. To select multiple addresses, press and hold the Ctrl key while clicking the addresses.
  6. To remove a mailbox from the alias list, select the mailbox from the Members of this Alias list, and click the Remove button.  To select multiple addresses, press and hold the Ctrl key while clicking the addresses.
  7. To add an external mailbox (a mailbox that does not belong to the domain), enter the mailbox’s email address in the Email Address box, and click the Add button. Addresses must be added one at a time. You can add up to four external addresses.
  8. To remove an external mailbox, select the mailbox from the list and click the Remove button. To select multiple addresses, press and hold the Ctrl key while clicking the addresses.
  9. Click the Save button.