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Disable Mailbox

When you disable a mailbox, email will continue to be delivered to the mailbox. The user, however, will not be able to log into the mailbox. To disable a mailbox, log into the control panel, and perform the following steps:

  1. Mouse over the Go to section drop-down menu and select Rackspace Email.
    Rackspace email link highlighted.
  2. In the Email Accounts section, click the Add / Edit Mailbox link.
    Add / edit mailbox link highlighted.
  3. If you have multiple domains, select the appropriate domain name. Or, to change domains at any time, click the change domain link.
  4. Do one of the following:

    • Click the Disable link for the mailbox you want to disable.
    • Select the check box next to each mailbox you want to disable. Or, to select all mailboxes, select the check box that appears next to the Select Action drop-down menu. Click the Select Action drop-down menu and select Disable Mailboxes.
  5. When prompted to confirm that you want to disable the mailbox(es), click the Disable mailboxes button.