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Edit Mailbox

To edit an existing mailbox, log into the control panel, and perform the following steps:

  1. Mouse over the Go to section drop-down menu and select Rackspace Email.
    Rackspace email link highlighted.
  2. In the Email Accounts section, click the Add / Edit Mailbox link.
    Add/edit mailbox link highlighted.
  3. If you have multiple domains, select the appropriate domain name. Or, to change domains at any time, click the change domain link.
  4. Click the mailbox name to edit the mailbox. 
  5. Make changes to the following information, as desired:
    • Password—Enter a password for the email account. The password must be at least 6 characters long, cannot be "password," cannot contain a consecutive numeric sequence of 3 or more characters, cannot contain the domain name, and cannot contain the user name.
    • Confirm—Retype the password you entered in the Password box.
    • First and Last Name—Enter first and last name information for the mailbox owner in the spaces provided. This is optional.
    • Display Name—Enter the name that should be associated with the mailbox. This name will be displayed when the user sends email. This is optional.
  6. To enter optional contact information, click the Contact Info tab and enter additional information, as desired.
  7. To manage Forwarding / Auto-Reply, Aliases, and/or Settings, click the corresponding tab, as desired. Note: To learn more, please see the help topics for those specific features.
  8. When you are done, click the Save button.